Principal, Product Management, Messaging Solutions

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Team Overview

The Communications Solutions team is responsible for delivering Trusted Communications Solutions that help businesses and consumers engage with confidence through secure, authenticated, and trusted communications. Building on TransUnion's market-leading success in trusted voice communications, the team is expanding into messaging solutions that enable businesses to increase engagement, strengthen trust, and combat fraud across digital communication channels.

This team reports to the Vice President, Product Management, Trusted Communications Solutions and works closely with Product, Technology, Sales, Marketing, Solutions Consulting, and industry partners to bring innovative communications solutions to market. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Lead the strategy, vision, development, and commercialization of TransUnion's messaging solutions portfolio, including SMS, MMS, RCS, and emerging messaging channels.
• Define and scale the next generation of Trusted Communications Solutions by extending proven voice capabilities into messaging experiences that enable secure, trusted business-to-consumer engagement.
• Own the product lifecycle from market assessment and business case development through roadmap creation, pricing, positioning, launch, adoption, and ongoing optimization.
• Partner with Engineering, Product Marketing, Sales, and Solutions teams to translate business opportunities into scalable product capabilities that drive commercial growth.
• Serve as the organization's messaging subject matter expert, influencing product strategy while educating internal stakeholders on messaging ecosystems, carrier networks, aggregators, and emerging communication technologies.
• Develop competitive positioning and go-to-market strategies that leverage TransUnion's existing customer base and trusted communications platform.
• Engage directly with customers, partners, mobile network operators, aggregators, and industry stakeholders to identify market opportunities and shape product direction.
• Represent TransUnion as a thought leader through customer presentations, conferences, industry summits, and external speaking engagements.
• Monitor market trends, competitive developments, evolving communication technologies, and customer needs to ensure TransUnion remains at the forefront of trusted messaging innovation.
• Drive measurable business growth through new product capabilities, market expansion opportunities, and enhanced customer adoption of messaging solutions.

Required Knowledge and Experiences

• 15+ years of progressive product management experience within telecommunications, communications platforms, messaging, CPaaS, digital communications, or closely related industries, with demonstrated ownership of product strategy and business outcomes.
• Deep expertise in messaging ecosystems, including SMS, MMS, RCS, carrier messaging infrastructure, mobile network operators, aggregators, and enterprise messaging platforms, with the ability to apply that expertise in product development and commercialization.
• Proven experience launching, scaling, and managing messaging products or communication solutions used by enterprise customers for customer engagement, authentication, notifications, or trusted communications.
• Strong understanding of how businesses utilize messaging technologies to improve customer experience, engagement, and communications, paired with a solid foundation in the underlying telecommunications ecosystem.
• Demonstrated ability to partner across Product, Engineering, Sales, Marketing, and executive leadership teams to bring new products to market and drive adoption.
• Experience serving as an industry expert, customer-facing advisor, or product evangelist through customer engagement, conferences, presentations, or thought-leadership activities.
• Proven ability to operate independently in highly visible, high-growth environments while balancing strategic vision with hands-on execution.

Required Technical Skills

• Expertise in messaging technologies including SMS (Short Message Service), MMS (Multimedia Messaging Service), and RCS (Rich Communication Services).
• Strong understanding of CPaaS (Communications Platform as a Service) ecosystems, carrier networks, aggregators, routing, and enterprise messaging infrastructure.
• Experience developing product strategies and solutions that integrate messaging technologies with customer communication platforms, APIs, and enterprise applications.
• Knowledge of product management methodologies, roadmap development, product lifecycle management, and Agile delivery practices.
• Ability to analyze market trends, customer requirements, and competitive positioning to drive technical and business product decisions.

We're also looking for the preferred skills below.

• Experience working with CPaaS providers such as Twilio, Sinch, Infobip, or similar organizations.
• Experience with OTT messaging platforms such as WhatsApp, iMessage, Messenger, Viber, or Android messaging ecosystems.
• Experience with trusted communications, fraud prevention, identity-related communications, caller authentication, or customer trust solutions.
• Experience within telecommunications carriers, contact center technology providers, or enterprise communications organizations.
• Experience building omnichannel communications experiences that bridge messaging, voice, mobile, and digital engagement channels.
• Experience expanding products into new markets, customer segments, or international geographies.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $168,750.00 - $281,250 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Principal, Product Management

Company:

TransUnion LLC