eCommerce Operations Specialist

Description

Help Shape the Future of Modern Mobility

Role Overview

This role sits at the center of Travelpro's transformation-from a trusted legacy brand into a design-led, consumer-obsessed modern mobility company.

The Digital Commerce Operations Partner supports the day-to-day management and optimization of Travelpro's global Shopify eCommerce websites, contributing directly to the achievement of annual revenue, margin, and eCommerce KPI targets. Working in close partnership with the E-commerce Platform & Operations Lead and the DTC Leads, this role helps maintain site performance, executes web projects, and ensures smooth operational continuity across multiple geographies.

Success in this role means a well-functioning digital storefront - one where site issues are caught early, projects move efficiently, and customers experience a seamless path to purchase.

What You’ll Do

Site Operations & Platform Management

• Provide internal support for multiple Shopify Plus instances across geographies and their associated teams
• Assist with website copy and design updates including landing page development and new on-site features
• Support web projects across multiple internal departments and external vendors, keeping timelines and deliverables on track

Order Management & Issue Resolution

• Monitor orders daily and work closely with Customer Service, Finance, and Operations to address fraud alerts, chargebacks, and delayed shipments
• Flag and escalate operational issues proactively to minimize customer impact and revenue leakage

Cross-Functional Support

• Collaborate with DTC Leads and the Sr. Manager, eCommerce Operations to optimize site performance
• Serve as a reliable operational resource for internal stakeholders across the eCommerce function

Requirements

What It Takes

• 1-2 years of experience operating an eCommerce website, ideally in a direct-to-consumer environment
• High proficiency in Shopify Plus store management
• HTML, CSS, and web design experience required
• Proficiency in Microsoft Office, specifically Excel
• JavaScript and Liquid experience a plus
• Knowledge of SEM, SEO, and ERP systems a plus

Capabilities

• Strong attention to detail and project planning and tracking skills
• Demonstrated ability to work effectively cross-functionally across teams and vendors
• Strong oral and written communication skills
• Personal qualities of integrity, credibility, and commitment
• Ability to manage multiple priorities and stay organized in a fast-paced environment

Why this role matters

Travelpro's DTC channel depends on a digital storefront that runs cleanly and efficiently every day. This role is the operational backbone that keeps that engine running - catching issues before they become problems, ensuring projects execute on time, and freeing up senior eCommerce leadership to focus on strategy and growth. As the DTC business scales, this role grows with it, building the operational foundation for a world-class eCommerce organization.

Qualifications

• 4-year college degree in Computer Science, Information Systems, eCommerce, or a related field
• Shopify Plus certification or equivalent hands-on platform expertise preferred
• Familiarity with web analytics tools and eCommerce reporting dashboards a plus

Working Environment

• Primarily office-based with hybrid flexibility
• Hands-on interaction with Shopify CMS, Microsoft Office, and web development tools daily
• Occasional collaboration with external vendors and cross-functional teams across time zones

What We Offer

A Culture Built for Growth:

We believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.

Flexibility & Wellbeing:

Flexible Time Away, company-paid holidays, and hybrid work flexibility.

Comprehensive Benefits:

Medical, Dental, Vision, Health Savings Accounts, and wellness programs.

Invest in Your Future:

401(k) company match.

Community & Connection:

Employee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs.

About Travelpro®

Travelpro® was founded by airline pilot Bob Plath, whose firsthand travel experience inspired the invention of the original Rollaboard® suitcase - changing modern travel forever. Today, we are building on that legacy as we evolve into a modern mobility and travel lifestyle brand designed for today’s global traveler. Our products combine aviation-level performance with elevated design, helping ambitious people move confidently through every journey.

Travelpro®

Tested by the Best. Designed for What’s Next.

Travelpro® is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.

Travelpro® is a drug-free workplace.