Technical Field Service Manager

Asset Services Customer Support Support U.S. and international customers, serving as the primary point of contact for technical questions related to installed equipment and service requirements. Perform onsite and offsite inspections, testing, maintenance, troubleshooting, and repair activities for high-voltage equipment, including instrument transformers, coils, reactors, and related assets. Coordinate spare parts sourcing, service planning, and customer scheduling activities.

Conduct preliminary issue assessments and provide technical analysis to support problem resolution. Assist with installation, commissioning, startup, and acceptance activities for new equipment deployments. Conduct customer site visits to assess equipment condition and define service scopes.

Provide technical recommendations and support preparation of quotations, schedules, and service proposals. Deliver technical support and training to customers and service partners regarding equipment operation, maintenance, and industry best practices. Field Diagnostics Reliability Perform troubleshooting, diagnostic testing, and condition assessments for customer-installed equipment.

Conduct root cause analysis investigations related to equipment performance, reliability, and service concerns. Support warranty and non-warranty customer cases through resolution by coordinating with Engineering, Quality, Manufacturing, and third-party partners. Document service findings, corrective actions, recommendations, and technical observations through detailed service reports.

Support field reliability initiatives aimed at improving product performance and asset lifecycle management. Assist in identifying trends, recurring issues, and opportunities for continuous product and service improvements. Cross-Functional Collaboration Operational Excellence Collaborate closely with Service Operations, Engineering, Quality, Manufacturing, and Sales teams to enhance customer satisfaction and service delivery.

Ensure compliance with customer requirements, safety standards, and field service procedures during all service activities. Maintain service tools, testing equipment, documentation, and records in good working order. Participate in continuous improvement initiatives focused on customer experience, field reliability, safety, and operational excellence.

Support development and implementation of service processes, procedures, and best practices. Contribute to the growth and development of HSP US's service organization and aftermarket capabilities. Travel Customer Engagement Travel frequently to customer sites across the United States and Canada based on business requirements.

Represent HSP US professionally during customer visits, inspections, outages, commissioning projects, and technical meetings. Build strong relationships with customers through responsive communication and technical expertise. Support emergency service requests and customer-critical situations when required.