(Sr.) Business Process Engineer

Join Trend ‧ Join New Generation

趨勢科技 - 全球雲端資安領航者 / 全亞洲最大軟體公司 / 企業版圖橫跨五大洲 / 趨勢全球研發基地在台灣

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The mission of the TrendIQ Business Process team is to fuel revenue growth and enable business transformation through cutting-edge technologies, We are at the forefront of digital business platform innovation and are committed to delivering a world-class, customer-centric user experience.

Our vision is to push the boundaries of digital business through platform innovation, which relies on talented individuals with a blend of business domain knowledge and hands-on technical capabilities. Additionally, our commitment to an AI-first approach means we seek individuals passionate about leveraging AI technologies to boost digital processes for TrendAI’s businesses across Japan, Americas, Europe, MMEA, and APAC, with a strong motivation to work in a global project environment.

As part of our team, you'll be working as Engineer who shares a passion for digital business and possess exceptional technical skills. This is where the future of digital business is being realized, and you will have the opportunity to learn cutting-edge technologies and develop the most relevant future skills.

As an Engineer specializing in Microsoft Dynamics 365, you will be responsible for designing, implementing, and supporting solutions across Dynamics 365 CRM and Business Central platforms. This role demands a deep understanding of the platform, strong technical expertise, and the ability to work with various teams throughout complex implementations with minimal supervision.

Key Responsibilities:

• Implement Dynamics 365 Projects: Architect, design, and develop solutions leveraging Microsoft Dynamics 365 (CRM and Business Central) to address business needs with collaborations with project manager, analysts, and business stakeholders.

• Customization & Configuration: Customize and configure Dynamics 365 modules and Power Automate flows, including apps, workflows, business rules, forms, dashboards, security roles, and so on.

• Integration: Develop and maintain integrations between Dynamics 365 and other enterprise applications using Power Platform, Azure Services, and custom API solutions.

• Solution Design & Architecture: Design scalable and secure solutions following best practices and guidelines.

• Technical Expertise: ability to work with analysts and engineers to develop customizations with deep technical knowledge and ensure high-quality outcomes.

• Troubleshooting & Support: Identify and resolve issues related to system configurations, integrations, and platform performance.

• Stakeholder Engagement: Collaborate with business stakeholders to gather requirements, provide technical recommendations, and ensure successful project delivery.

• Documentation: Develop and maintain comprehensive documentation, including technical designs, user manuals, and deployment plans.

• Continuous Improvement: Stay updated with the latest Dynamics 365 and Microsoft technologies, and recommend improvements to existing systems and processes.

Qualifications:

• Education:

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field is required.

  • Speak and write in English Fluently (This is a must).

• Experience:

  • Hands-on experience in Microsoft Dynamics 365 CRM and/or Business Central would be a plus

  • Experience leading end-to-end implementations, upgrades, and customizations in Dynamics 365 and Power Platform would be a plus.

  • Proven ability to architect and design enterprise-level solutions would be a plus.

  • Knowledge and work experience in domains such as Sales, Marketing, Customer Service, Customer Success, Order Management, or Finance Operations would be a plus.

• Technical Skills:

  • Ability to utilize AI technologies, (e.g. Claude, Codex) for development is a must.

  • Proficiency in .NET, C#, Python, JavaScript, SQL Server, and Web APIs is preferred.

  • Strong expertise in Microsoft Dynamics 365 CRM or Business Central customization is a plus.

  • Experience with Power Platform (Power Automate, PowerApps, Power BI) and Azure Services is a plus.

  • Knowledge of Microsoft Dataverse, and integrations using Azure Function Apps, Logic Apps or Service Bus is a plus.

  • Familiarity with Azure DevOps and CI/CD pipelines is a plus.

  • Expertise in data migration and integration tools (e.g., Synapse, Azure Data Factory) is a plus.

• Soft Skills:

  • Strong critical thinking, analytical, and communication skills.

  • Ability to manage multiple projects and prioritize effectively.

  • Problem-solving aptitude with the ability to troubleshoot complex issues.

  • Team player with a collaborative mindset.

  • Effective at presenting ideas and concepts clearly.

Experience in consulting, business analysis, artificial intelligence, or user experience is a plus.

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