Director, Receivables Strategy and Performance

The Director, Receivables Strategy & Performance owns the strategy, standards, and performance discipline of receivables across TreviPay’s full client portfolio within the Global Operations Center of Excellence. As collections execution integrates into vertically aligned Customer Experience (CX) teams, this role keeps the receivables discipline unified and high-performing - setting the direction for how TreviPay collects (segmentation and treatment strategy, escalation playbooks, performance standards, and tooling), developed in close partnership with Credit & Risk and informed by portfolio behavior scoring and risk analytics, while CX leaders own day-to-day execution and the client relationship and Credit & Risk owns credit policy, risk appetite, and exposure limits. Reporting to the VP, Operational Excellence, the Director leads through influence rather than direct ownership of the collectors, is accountable for holding and improving AR performance as it integrates into the verticals, and directly leads the consolidated Cash Management and Arbitration/Disputes functions that together form TreviPay’s receivables disciplines.

Duties and Responsibilities

• Own the receivables performance standard across TreviPay’s full client portfolio - defining how TreviPay collects and keeping the discipline unified and high-performing as collections execution integrates into the vertically aligned Customer Experience (CX) teams.
• Set the collections segmentation and treatment strategy, dunning cadences, and escalation playbooks that drive portfolio health across every client vertical - developed in partnership with Credit & Risk and informed by portfolio behavior scoring and risk analytics.
• Own the collections and write-off treatment standards and operational exposure management across the book of business, set within - and aligned to - the credit policy, risk appetite, and exposure limits owned by Credit & Risk.
• Partner with Credit & Risk to translate portfolio behavior scoring and risk analytics into collections prioritization, treatment, and escalation standards - jointly defining how risk signals shape who is contacted and when, while account-level judgment and the client relationship remain with CX.
• Set DSO, past-due %, and aging-bucket targets; own portfolio forecasting and performance management against those targets.
• Define collections tooling, automation, and process standards, championing technology that reduces manual effort and scales collections capability.
• Establish reporting standards and maintain a single, comparable view of portfolio health available to leadership at all times.
• Partner closely with CX leaders who own day-to-day collections execution and the client relationship, driving adoption of the standard through influence rather than direct authority over collectors.
• Hold and improve collections performance - DSO, past-due %, and write-off rate - as AR responsibility distributes into the verticals.
• Serve as the single owner of the receivables discipline standard, preventing vertical drift and preserving consistency in treatment, escalation, and exposure-management practices across all client verticals.
• Lead the consolidated Cash Management and Arbitration/Disputes functions - both reporting into this role - aligning them with collections into a coherent set of receivables disciplines.
• Directly lead and develop the Cash Management and Arbitration/Disputes leaders, providing strategic direction, performance oversight, and leadership development.
• Provide leadership-level visibility into receivables performance, surfacing portfolio risks, trends, and opportunities on a defined cadence.
• Partner with peer COE discipline leads to ensure receivables standards integrate cleanly into the Center of Excellence operating and shared-service model.
• Coordinate cross-functionally with Finance, Product, Technology, and CX leadership to align receivables strategy with broader organizational priorities.
• Lead and contribute to client Quarterly Business Reviews (QBRs) with portfolio-health, exposure, and collections-performance insights where relevant.
• Own talent strategy for the receivables disciplines: recruitment, retention, succession planning, and capability development.

Qualifications

Receivables Strategy Competencies

• Collections & Treatment Strategy Design
• Collections Risk & Exposure Management (with Credit & Risk)
• DSO / Past-Due / Write-Off Management
• Portfolio Health Analytics & Forecasting

Leadership & Influence Competencies

• Influence Without Authority
• Cross-Functional Standard-Setting
• People Development & Leadership Growth
• Executive Presence & Communication

Analytical & Technical Competencies

• Data Analysis & Quantitative Reasoning
• Collections Tooling & Automation Strategy
• BI & Reporting Platform Proficiency
• Process Standardization & Governance

Behavioral Competencies

• Cross-Regional Collaboration (Multi-Site / Follow-the-Sun)
• Stakeholder Engagement & Relationship Building
• Adaptability & Growth Mindset

Requirements

• 8+ years of progressive leadership experience, with demonstrated experience setting collections/receivables strategy across a multi-client or portfolio book of business.
• Deep command of AR portfolio management, exposure control, and the levers behind DSO, past-due, and write-offs.
• Proven ability to drive standards and results through influence, without direct authority over the teams executing the work, supported by strong analytical and reporting capability.
• B2B payments or transactions industry background preferred.
• Exposure to a Center of Excellence or similar shared-service governance model preferred.
• Bachelor’s degree or equivalent work experience required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.