Quality Technician 1

• Responsible for assisting in quality auditing process across all shifts and all processes. Leads daily and weekly quality audits to include reporting results to the leadership team. This also requires a flexible schedule to interface with the night shift production teams.
• Daily auditing of samples and equipment, replenish as needed

• Technical Training

• Deliver and maintains documentation for new hire training
• Assists with creating all training for new and updated processes and equipment.
• Assists with creating and maintaining all courses and training information for quality professionals
• Responsible for ensuring all quality documentation is up-to-date and current
• Responsible for training all quality professionals on new or modified procedures
• Responsible for maintaining training records
• Responsible for maintaining the Skill Block process (creating materials, testing and demonstrations).
• Ensures that all documents pertaining to New Hire development are being completed.
• Responsible to manage recertification of quality professionals on a defined cadence as directly by quality manager
• Responsible to ensure that all quality professionals are completing tasks by procedure
• Will be the primary backup for On Shift Quality Lead* at the discretion of the Quality Manager
• Monitor and audit tasks. Suggest and implement ideas for improvement by elimination any safety hazards, reducing cycle time, and ensuring accurate results of any task

• New Product Development Quality Liaison
  • Point of contact for all R&D trials run at Winchester Site
  • Setup any trials run at plant including aligning expectations with entire quality on every aspect of the trial
  • Responsible for coordination and execution of first articles
  • Responsible to execute any trials requested by quality leadership
  • Develop and implement quality visual standards from new product development into quality plant system
• Auditing coordinator
  • Ensuring safe launch audits are implemented as needed
  • Monitoring and reporting of currently implemented audits
  • Coordinating and execution of any emerging issues audits that are required
• On shift Quality Lead Backup

• Work with crew leadership to ensure we are meeting visual and dimensional quality documented in quality standards
• Ensures crew leadership is adequately notified of any quality issues and/or failures regarding the results of all quality testing
• Responsible for solving escalated disagreements between production and QC on visual or dimensional quality checks
• Responsible for providing guidance for quality issues on crew as issues as arise from quality technicians
• Responsible for addressing and resolving all quality department equipment and computer issues on crew
• Provides training to all quality technicians when changes to existing procedures are made or new procedures are implemented
• Ensures that quality technicians are following standardized work and procedures for completing job duties and QC testing
• Coaching of quality technicians when performance issues arise
• Leads daily decking and railing quality audits including documentation and reporting of results. Responsible for containment and follow-up if issue discovered during quality audits. Communication to other crew quality lead as follow-up
• Set up crew assignments for quality technicians in positions each shift and document

• Manage and schedule OT coverage for any vacation, e-vacations, graces, etc.. working with QC lead counterpart on opposite shift (ie A/B, C/D). Update crew vacation calendar with coverage
• Ensure management of any material put on hold from previous shift is testing or retesting and disposition decision is made (passed or failed). QC lead to complete visual on any material put on hold from previous shift
• Facilitate skill block testing and demos of Quality Technicians when required
• Complete walk-a-bouts through all three buildings, touching base with quality personnel about any previous or current quality issues
• Ensure maintaining of 5S of all labs
• For any material put on hold (3 or more bundles), investigate and follow-up to ensure QC techs are completing required checks (hourly, ½ hour) and verification communication was made to Quality Lead and production crew leadership on any failures

• Technical subject matter for development and implementation of quality related systems, equipment, and projects on the site including the following
  • Capital project scope development and implementation
  • Sample system management develop and improvement
  • Supply and tool continuous improvement leader to support quality staff
  • Troubleshoot any escalated quality related issues that can not be resolved by QC leads and QC supervisors.
  • Responsible for development, implementation, and continuous improvement of quality measurement methods including new technologies (ie. Vision Systems, etc.) working with quality engineers
  • Support inline monitoring quality and/or process instrumentation
  • Responsible for assist withing gathering, interpreting and disseminating information such as:
    • Customer quality complaint data collection and analysis.
    • Field quality-related issue resolution.

• Competitor data collection and dissemination of quality benchmarking information.

• Responsible for EQ calibration and verification systems.

• Miscellaneous responsibilities as needed
  • Lead continuous improvement projects when needed

• Complete any additional tasks as directed by Quality Manager, Supervisor, or Engineer

• Fills in for weekly or daily tier production meetings if needed to cover Quality Manager

Qualifications include:

• Must currently be a previous or current QC lead and possess high technical & training abilities.

• Must possess basic Microsoft Office skills.
• Must know how to do basic trouble shooting for ILM systems
• Must have the ability to present information to groups of people effectively
• High school Diploma or Equivalent required; Associate’s Degree preferred
• A minimum of 7 years of manufacturing and / or quality experience within a manufacturing plant
• Effective oral and written communication skills, excellent interpersonal skills
• A hands-on, technically proficient orientation
• Proven accuracy and excellent attention to detail

• Strong organizational and communication skills
• Self starter, can drive resolution to issues with little to no direction
• Demonstrated leadership abilities in a self-directed team manufacturing environment

• Comfortable delivering information on a one-on-one basis as well as groups.
• Must be able to articulate information accurately and effectively, orally and in writing.
• Technical acumen to train for all functional processes on site, but they must also demonstrate a passion for training and developing others. Must have the soft skills and approachability necessary to create rapport and make new hires feel welcome.
• Value consistency and completing tasks by procedure

Key Competencies include:

• Effective Communication
• Self-starter
• Organization Skills
• Ability to work independently, when needed
• Concern for Accuracy
• Taking Initiative
• Forward Thinking
• Flexibility to Change
• Teamwork
• Continuous Improvement
• Leadership
• Creativity