Phlebotomy Supervisor

We are seeking a dedicated Phlebotomy Supervisor to oversee and support a diverse team of healthcare professionals, including Phlebotomy Trainers, Outpatient Lab Coordinators, and more. This role requires exceptional leadership, a servant attitude, and a commitment to fostering the success of team members while ensuring efficient and compliant lab operations. Join us in delivering outstanding service and care that makes a lasting impact on our patients and community.

Location: Bethesda North Hospital at 10500 Montgomery Road, Cincinnati, OH 45242

Work hours:

• Full time, 80 hours bi-weekly
• Evening shift

Job Overview:

This position is responsible for the supervision of Phlebotomy Trainers, Outpatient Lab Coordinator, Lab Process Techs, Lead Phlebotomists, Phlebotomists and has oversight of Lab Assistants - POC in Support Services or physician offices, draw sites, and/or working at health fairs.

The Phlebotomy Supervisor is responsible for scheduling, duty assignments, productivity, maintenance and repair of equipment, ordering supplies, and implementation of new equipment and procedures. This position is responsible for hiring, terminating, provides performance counseling and appraisals for the Support Services team. This position is responsible for providing optimal customer service in specimen procurement, specimen processing and referral services as well as accommodating outpatient, physician office clients, nursing personnel and visitors for any laboratory service. This position uses a team approach to work with their one-up, Lab managers, supervisors, site managers or administration, as well as other departments to develop processes and procedures to establish efficient workflow and use of resources to resolve issues, to promote a high level of employee morale and to ensure a high level of satisfaction with TriHealth’s lab services. This position reviews the work of the phlebotomists to ensure accuracy, quality and to ensure employee adherence to all rules, regulations, standards and policies including CAP, OSHA, JCAHO, HIPAA and other regulatory agencies as well as TriHealth’s Corporate Compliance Plan.

Job Requirements:

• High School Diploma or GED
• Valid Driver’s License
• 1-2 years of experience in Clinical Allied Health

Job Responsibilities:

• This position is responsible for the supervision of Phlebotomy Trainers, Outpatient Lab Coordinator, Lab Process Techs, Lead Phlebotomists, Phlebotomists and has oversight of Lab Assistants - POC in Support Services or physician offices, draw sites, and/or working at health fairs.
• This position is responsible for scheduling, duty assignments, productivity, maintenance and repair of equipment, ordering supplies, and implementation of new equipment and procedures.
• This position is responsible for hiring, terminating, provides performance counseling and appraisals for the Support Services team.
• This position is responsible for providing optimal customer service in specimen procurement, specimen processing and referral services as well as accommodating outpatient, physician office clients, nursing personnel and visitors for any laboratory service.
• This position uses a team approach to work with their one-up, Lab managers, supervisors, site managers or administration, as well as other departments to develop processes and procedures to establish efficient workflow and use of resources to resolve issues, to promote a high level of employee morale and to ensure a high level of satisfaction with TriHealth’s lab services.
• This position reviews the work of the phlebotomists to ensure accuracy, quality and to ensure employee adherence to all rules, regulations, standards and policies including CAP, OSHA, JCAHO, HIPAA and other regulatory agencies as well as TriHealth’s Corporate Compliance Plan.

Other Job-Related Information:

• Direct Report FTEs: 30-39

Working Conditions:

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting <10>

Lifting 50+ Lbs. - Occasionally

Lifting 11-50 Lbs. - Occasionally

Pulling - Consistently

Pushing - Consistently

Reaching - Consistently

Reading - Consistently

Sitting - Frequently

Standing - Frequently

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Visual Acuity: Far - Consistently

Visual Acuity: Near - Consistently

Walking - Consistently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:

1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:

TriHealth Way of Leading

TriHealth Way of Serving

Transformation Change

Drive for Results

Build Organizational Talent

Leadership Tactics:

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

- 25 or fewer team members = monthly

- 26-50 team members = every other month

- 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.