Technical Customer Support Professional

Elevate Global Collaboration as our next Product Support Specialist (Trimble Connect)!

Are you ready to be the bridge between complex technology and real-world solutions? As a Product Support Specialist at Trimble, you will become a domain expert for Trimble Connect, solving intricate technical challenges and guiding global users toward success. This is your chance to join a purpose-driven team where your problem-solving skills directly impact how the world builds and collaborates.

What Makes This Role Great:

In this role, you will transition from a traditional support provider to a high-impact Subject Matter Expert, directly influencing product quality by leading cross-functional meetings and sharing critical analytics with internal stakeholders. You won't just follow scripts; you will own complex technical workflows and shape the support strategy for a premier digital construction platform.

Key Exciting Responsibilities

• Master the Trimble Connect ecosystem to provide advanced technical support and guidance to global distribution partners and end users.
• Lead high-level product meetings to present support analytics, defects, and enhancements, driving swift resolutions that improve the customer experience.
• Spearhead the creation of technical documentation and workflow notes to empower peers and streamline global support processes.
• Troubleshoot diverse and complex data issues using remote access tools, walking customers through sophisticated digital construction workflows.
• Collaborate with multiple Trimble divisions to resolve tier-level technical challenges, ensuring the digital and physical worlds remain seamlessly connected.

Essential Skills & Experience

• 2+ years of field experience or higher education in a technical or relevant professional field of study.
• Proven expertise in complex troubleshooting and the ability to identify and resolve software workflow defects.
• Familiarity with Salesforce or similar CRM software.
• Strong communication skills with a talent for explaining technical concepts to audiences with varying levels of expertise.
• Demonstrated ability to work independently, manage high-priority projects, and thrive in a collaborative team environment.

Bonus Points For:

• Previous experience in digital construction, AECO industries, or cloud-based collaboration tools.

Logistics:

Location: Westminster, United States of America (In-Office)

Travel Requirement: 5% or less

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solve the world's most critical challenges.

From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.

Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem."

You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.

We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership.

You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Our Company

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.

The following links are recommended in order to better your understanding of Trimble, and the products available within this particular division.

• Trimble

Videos to Review:

• Trimble: Innovation at its best
• Trimble: A History of Outstanding Innovations

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics athttps://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].