Traffic Expeditor

The Traffic Expeditor will coordinate and track customer inbound and outbound delivery safely, efficiently, and timely.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Routes outgoing shipments through various means of transportation, following standard procedures.
• Oversees equipment availability and helps secure carriers when needed.
• Anticipates weather complications along routes and at the driver's destinations; communicates delays and route changes as necessary.
• Maintains contact with carriers; receives and dispatches response and emergency aid when needed.
• Maintains and reviews billing and operation records; monitors daily logs for errors and or compliance violations.
• Tracks customer inbound and outbound shipments online.
• Schedules loading and unloading appointments with carriers if needed.
• Follow-ups with carriers to ensure timely delivery of the product.
• Processes freight claims.
• Runs customer compliance and other necessary reports from the database system.
• Reviews processes and systems for potential inefficiencies and makes recommendations for improvement.
• Performs other duties as assigned by management.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Skills, Knowledge and Expertise

EDUCATION AND FORMAL TRAINING:

• High school diploma, or equivalent required
• A minimum of three (3) years experience as a traffic dispatcher or truck broker preferred
• Previous experience moving product by the truckload and LTL (Less than truckload) preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Basic knowledge of freight process
• Beginner MS Office experience (Excel, Outlook), Internet and database programs
• Basic data entry skills
• Excellent listening and communication skills
• Strong organizational skills to prepare and assign routes
• Strong leadership skills to ensure drivers compliance with direction and assignments
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing
• Proficient with or able to quickly learn dispatch and recordkeeping systems
• Ability to work at a fast pace and under pressure

Benefits

• Employee-owned
• Advancement Opportunities
• Insurance coverage that includes medical, dental, vision and life insurance and flexible spending accounts
• 401(k) with employer match
• Paid holidays and competitive vacation/sick pay plans
• Tuition assistance program
• Employee stock ownership program (ESOP)