Emergency services Clerk night shift
Employment Type:
Full timeShift:
Night ShiftDescription:
ABOUT TRINITY HEALTH OAKLAND HOSPITAL
Trinity Oakland Hospital is a 497-bed communityteaching hospital, level II trauma centerand longtime leader in health care in Oakland County. We provide comprehensive care including cardiovascular, stroke, orthopedics, obstetrics, gynecologyand cancer care. The hospital has been a leading provider of the most advanced medical carefor more than 90 years. As part of Trinity Healthwe have received numerouslocal and national awards in recognition of our leadership, quality outcomesand clinical excellence.
Click Here to learn more about Trinity Health.
Click Here tolearn more about the benefits, cultureand career development opportunities available to you at Trinity Health.
BENEFITS AVAILABLE TO YOU AS A COLLEAGUE OF TRINITY
Competitive compensation
Full benefits package including Medical, Dental, Vision, PTO, and more! Effective Day 1 of Employment - No Waiting Period!
Retirement savings plan with employer match and contributions Opportunity for growth and advancement throughout
Trinity Health Tuition Reimbursement
Free parking in proximity to your workplace
The Department Clerk - Emergency Services facilitates and organizes the activities of the Emergency Services Control Board desk in conjunction with the Emergency Services leadership, andacts as a liaison for the flow of direct patient care, and clinical and non-clinical services, while working withing time critical deadlines. Maintains a current knowledge of the Unit either by direct or via communication devices to enhance the delivery of health care to patients in the operating room
Duties / Responsibilities:
Responsibilities with the Clinical staff:
Greet all staff on their arrival tothe Emergency Department Control Desk. -
Working with the clinical staff,makes appropriate changesto ensure accurateand respectivecommunication. Demonstrates expert competency with electronic patient tracking systems (FirstNet). -
Maintains professional, organized control desk environment. -
Provides timelyvendor/ancillary communication/interactions. -
Maintains and orders supplies as needed. -
Communicatesall physician orders to the appropriate staffand ancillary departments.
Facilitates all necessary verbal communication for the Emergency Center.
Assistswith the training of Emergency staff on specific computer functions.
Facilitates communication from Nursing staff to order ancillary records/tests and patient supplies via electronic health information systems.
May act as primary communication in emergent situations as needed.
Responsibilities with Physicians:
- Greet the Physician on their arrival tothe Emergency Department Control Desk.
- Assist Physician when necessary to locatenecessary patient records.
- LocatePhysician. Notify oftime changes and request or communicate updated information regardingpatient.
- Act as point-of-contact for Physicians and respective offices.
- Obtain necessary information from Physician or office staff.
Assistwith complaints from physicians and office staff and direct to appropriate person(s) as necessary.
Relationship with Hospital Department:
-Communicates care status procedures with appropriate nursingunitand communicatenecessary patient information to facilitatetimelydelivery of care.
Communicate time and room changes and facilitateordersas necessary.
Work collaboratively with Admitting/Nursing Departments to ensure correct "encounter" on the Electronic Medical Record (EMR).
- Manage and stock Control Desk with clerical and break room supplies.
- Request unit equipment service from Maintenance or other service departments. - Posts assignments for Emergency staff.
- Maintainspositive working relationship between all Emergency Services staff
Interaction with family/visitors:
- Receive inquiries regardingpatient status or condition, refersto appropriate staffor department while maintainingpatient confidentiality, creating a patient-focused experience with each patient/family interaction.
Expected Behavior:
Demonstrated patient and service-focused behaviors with all telephone and verbal communication.
Demonstrates appropriate prioritizationof requests and unit demands, while creating service-focused delivery in highstress environment.
Demonstrates active listening.
Demonstrates professional written and verbal communication.
Demonstrates respectful and collaborative behaviors to facilitatepatient care.
Demonstrates discretion in discussing confidential information. 5 6 Other Duties as assigned
Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values
Minimum Education, Licensure / Certification and Experience Required.
Education
High school diploma, GED requiredor equivalent.
College degree preferred.
Licensure / Certification
Certification by an accredited Unit Secretary/Health Unit Coordinator training course or equivalent working experience.Functional knowledge of medical supply/equipment nomenclature. Emergency/Trauma medical terminology preferred.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.