Front Desk Registration - Senior Associate - FLOAT
Employment Type:
Part timeShift:
Day ShiftDescription:
Front Desk Registration - Senior Registration Associate - Outpatient Imaging - Albany, NY - Per Diem - FLOAT
10% Premium for FLOAT
The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice.
This position will Float between locations in Albany, on the Hospital Campus, on Washington Avenue Extension, and Troy.
What you will do:
Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:
Scheduling and registration
Check-in
Check-out
Charge entry/claims
End of day processes
General duties including but not limited to:
Document processing
Scanning
Inbox monitoring
Responsibilities:
Ensure distribution of work throughout the team is sufficient to meet daily schedules
Display leadership qualities
Manages daily staffing needs in coordination with office and float pool managers
Serve as a mentor and role model to all colleagues
Schedules patient appointments to maximize patient access.
Handles all incoming calls and directs appropriately.
Registers patient, obtains necessary consent forms and patient demographic data.
Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
Obtains referrals for specialist office visits.
Consistently and accurately passes charges in accordance with office policies and procedures.
Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
Maintains patient confidentiality and adheres to HIPAA regulations.
Works cooperatively with all team members to ensure quality patient care at all times.
Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
Cross covers other areas needed
What you will need:
Strong leadership skills required
Associate’s degree preferred, High School Diploma/Equivalent Required
Demonstrated proficiency with Microsoft Office product and other computer applications
Demonstrated experience with delivering successful customer service
Demonstrated experience with handling multiple priorities in a deadline driven environment.
Managing difficult customers respectfully and without confrontation
Previous medical office experience preferred
Ability to lift 25 lbs.
Pay Range: $20.50 + 10% Premium for FLOAT
Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.