Customer Success Manager
Confirmed on the employer's own hiring board on Sep 29, 2026. First seen by Alion on Aug 26, 2026. Trintech scores B on the Alion truth index.
Description
Trintech is an award-winning AI driven Fintech SaaSorganisationand we are seeking a Mid-Market Customer Success Manager to own a high-volume portfolio of Commercial-segment customers across the Nordics. This is a newly opened seat on our Nordic CS team, picking up a substantial part of the book of business previously managed by one of our most experienced CSMs - a portfolio spanning banking, retail, real estate, construction, and industrial manufacturing customers across Sweden and Norway. You will bringthe same customer obsession as our Enterprise team, but at scale: managing dozens of relationships in parallel, and using data, playbooks, and repeatable programs so that no account is ever a surprise. If you thrive on variety, love bringing structure to a large portfolio, and want to build out the Commercial CS motion in the Nordics from a proven foundation, this role was written for you.
Who You Are
You have 1-2 years of Customer Success, account management, or client-facing SaaS experience, ideally supporting a high-volume, multi-account portfolio rather than a small number of strategic names
You are professionally fluent in Norwegian and Swedish (required)-the majority ofyour portfolio is based in Sweden and working knowledge of Norwegian is a strong plus given your base in Norway; you are fully fluent in English
You are commercially aware-you understand NRR and GRR at a portfolio level, and you know how toprioritiseyour time acrosslarge scale mid-marketaccounts to protect the ones most at risk while still finding room to grow others
You are structured andprocess-driven. With a large book of business, you rely on health scores, segmentation, and repeatable playbooks,not memory or gut feelto know where to focus each week
You are a confident, adaptable communicator who can move from a quick transactional check-in with one customer to a value-focused business review with another, often in the same day
You build relationships efficiently&you know how to multi-thread a mid-market account without the luxury of unlimited face time
You have an interest in Finance, Accounting, or financial close processes, or the curiosity to build that fluency quickly
Familiarity with Gainsight and Salesforce is a strong advantageandcomfort working at pace inside a CS platform and CRM is essential for a portfolio this size
What You''ll Do
Own the full customer lifecycle:onboarding, adoption, retention, and expansion for a portfolio of approximately60+Mid-Market/Commercial accounts across Sweden and Norway
OperationaliseCustomerSuccess atscale by deployingstandardisedSuccess Plans and Playbooks for your segment
Run right-sized Success Reviews across your portfolio, connecting product usage to business outcomes in a cadence and format built for mid-market accounts rather than a full C-suite EBR
Proactively manage account health in Gainsight/ Pendousing segmentation and risk triggers to flag and resolve risk early, and escalating with clear context and a recommended path forward when a playbook alonewon'tsolve it
Identifyand progress expansion opportunities across your book, partnering with Sales to convert them, even where individual deals are smaller than an Enterprise expansion
Build a bench of advocates across your portfolio - references, reviews, and case studies-drawingon the diversity of industries in your book, including banking, retail, real estate, construction, and manufacturing
Act as the Voice of the Customer for the Commercial segment, feeding structured, portfolio-level insight;not just single-account anecdotesto Product and Sales
What Success Looks Like in Year One
You are consistently meeting or exceeding retention targets across your full portfolio
Every account in your book is segmented, health-scored, and covered by an active playbook or Success Planfor the highest segments
You have contributed a meaningful number of expansions despite the smaller average deal size in your segment
At least five of your accounts are active customer advocates
You have built trusted relationships across your Swedish- and Norwegian-speaking customer base, using local language as a genuine differentiator
At our core, Trintechers stand committed to fostering a culture rooted in our core values - Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.