Community Association Manager

Verdana Villages, located in Estero, FL, is pleased to announce an excellent career opportunity for a Community Association Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Compensation: $120,000 annually, plus a potential annual bonus of $10,000 based on KPIs.

Overview:

A Community Associations Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The CAM oversees all aspects of the HOA operations including relationships between the Community and its residents, guests, and employees. In addition, the CAM works directly with Community Board of Directors, TROON Leadership, Finance/Budget Team and Vendors to provide the unparalleled service, accountability and the ultimate lifestyle experience for our residents.

Responsibilities:

• Delivers and promotes prompt, courteous, and genuine service to all residents, guests, and employees.
• Motivates, directs, and assists department heads and front-line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with Troon practices and policies.
• Oversees the Privacy functions in coordination with the Board.
• Ensures that goals and objectives of the HOA are implemented to meet the expectations of the residents, Board of Directors, and Troon Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations.
• Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA’s financial record keeping.
• Completes daily, month-end, and annual reporting as required.
• Monitors the quality of the HOA’s services and ensures maximum resident satisfaction.
• Secures and protects the HOA’s assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, the Team Members, and the Company.
• Assists in directing and coordinating the activities of contracted vendors and evaluating their performance.
• Facilitates and prepares paperwork for meetings, such as Budget, Annual, and Board of Directors.
• Investigates complaints, disturbances, and violations and resolve problems following rules and regulations.
• Inspects grounds (including residences), facilities, and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for community repairs and/or maintenance.
• Assists in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related Association expenses.
• Purchases supplies as needed.
• Assists the Board with the selection of vendors and manages contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assists in the preparation of detailed budgets and financial reports for Association.
• Confers regularly with community association members to ensure their needs are being met.
• Meets with the Board of Directors and committees on Association matters.
• Provides leadership to Team Members.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Certifications/Licenses/Training:

• Florida Community Association Manager (LCAM) License required.
• CAI Designations: prefer CMCA, AMS, PCAM, or LSM.
• High School Diploma required, Bachelor’s Degree preferred.

Experience/Background/Knowledge:

• Five years of previous community management experience in association operations required.
• A minimum of ten years of professional experience is preferred. Proven leadership experience is mandatory.

Skills:

• Ability to communicate effectively with residents and employees in one-on-one and small group situations in a fast-paced environment.
• Ability to create and disseminate clearly written correspondence. Ability to delegate responsibilities.
• Ability to motivate, develop and manage a team. Must be computer literate.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand and talk or hear.
• The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.
• The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• At times, may be required to operate a motor vehicle.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage.
• Retirement Benefits - 401(k) with employer match (19 years of age and older).
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.