Senior Account Manager

Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.

We offer solutions on three levels:

• Acquisition and engagement - CopyStake introduces users to an iGaming website that lets them bet alongside their favorite streamers.

• Retention - the Play to Earn and Hold to Earn loyalty programs keep player engagement high by guaranteeing rakeback and distributing a share of the platform’s revenue.

• Brand equity - tokenized loyalty points turn brand affinity into a personal stake in a platform’s financial success. In Trueplay’s take on Web3 loyalty, players feel like casino stakeholders.

We are looking for a skilled and motivated Account Manager with experience in B2B sales or account management, ideally within the iGaming sector, and a proven track record of managing client relationships using CRM tools and data-driven insights.

It is important for us that you have:

• 3+ years of experience in account management or B2B sales at a game provider company.

• Strong communication, organizational, negotiation, and analytical skills

• Fluency in English (additional languages: Russian and Ukrainian)

• Proficiency in CRM tools (e.g., Asana, Salesforce) and strong skills in Excel and data reporting

• Willingness to travel occasionally for industry events or client visits

You will:

• Act as the main point of contact for a portfolio of B2B clients

• Build and maintain strong, long-term client relationships with a focus on satisfaction, retention, and account growth

• Oversee onboarding, integration, and the full lifecycle management of partner accounts

• Work closely with internal departments such as Sales, Product, Legal, and Finance to ensure client needs are met

• Identify opportunities for upselling and cross-selling to help drive revenue growth

• Track and report client performance and KPIs, and manage contract accuracy and renewals

We offer:

• Remote (Europe) or hybrid in Warsaw

• Flexible working hours

• 20 paid days to recharge and unwind

• Additional support covering 14 days for health-related matters

• Professional growth support during the first months, with guidance from experienced team members

• Engaging corporate events and activities

• Competitive financial compensation