Senior Customer Success Manager
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Aug 8, 2026.
Join Trunk Tools, a fast-growing construction technology company, as a Senior Customer Success Manager. In this role, you will be the primary point of contact for a portfolio of accounts, driving customer engagement, retention, and growth. You will build strong relationships with key stakeholders, guide customers through the onboarding process, provide training and resources, and manage customer health. You will also identify opportunities for upselling and cross-selling, develop customer success plans, and collaborate with sales, marketing, and product teams. A proven track record in customer success and experience in a customer-facing role managing a portfolio of accounts is required.
Missions
- As the primary point of contact for a portfolio of accounts, drive customer engagement, retention, and growth by building strong relationships and identifying opportunities for upsell/cross-sell.
- Serve as the trusted advisor for a portfolio of clients, ensuring their needs are met, and they are continuously realizing value from Trunk Tools’ solutions.
- Develop and execute customer success plans that align with customer goals and drive product adoption, satisfaction, and growth.
Profil recherché
- Proven track record of driving customer satisfaction, retention, and expansion in an enterprise environment- Relevant certifications (e.g., Customer Success, Account Management, SaaS-related certifications) are a plus
- Strong communication and interpersonal skills with the ability to build relationships at all levels of an organization
- Experience with CRM tools (Salesforce, HubSpot, etc.) and Customer Success platforms (e.g. Planhat, Gainsight etc.) is a plus
- Experience working in a construction technology company is highly preferred
- Excellent problem-solving skills and a customer-centric approach, while being comfortable with a “fail fast” mentality
- Minimum of 3-5 years of experience in customer success, customer experience, or enterprise SaaS solutions, with at least 3 years in a customer-facing role managing a portfolio of accounts
- Solid understanding of SaaS metrics such as renewal, NRR, NPS, and customer lifetime value
- Ability to manage multiple accounts and projects simultaneously
- Bachelor’s degree or equivalent experience