Technical Account Manager
Confirmed on the employer's own hiring board on Oct 11, 2026. First seen by Alion on Aug 1, 2026.
Join Trunk Tools as a Technical Account Manager, where you will work closely with our largest and most complex customer implementations. You will oversee the entirety of the project, manage delivery risks, and keep stakeholders informed. This role requires a customer-centric mindset, technological fluency, and the ability to influence and collaborate with diverse teams. You will also contribute to improving processes and initiatives to help our team grow and provide the best services to customers.
Missions
- Oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks, and keeping stakeholders informed.
- Serve as the primary project escalation point of contact, ensuring alignment across all teams, internal and external.
- Collaborate with Sales, Product, and Ops to ensure a smooth and successful customer experience from kick-off to go-live.
Profil recherché
- 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant- Experience with construction/real estate technology desired but not required
- You have experience running complex projects with multiple enterprise clients in excess of $200,000 ARR per logo
- You have a strong sense of empathy and a desire to improve the lives of those who work in the built world
- You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams
- You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
- You are a persuasive, results driven customer influencer with outstanding interpersonal skills
- Must be located in a US time zone (and within the continental United States)
- You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues
- You can learn and drive outcomes with minimal supervision
- You are fascinated by technology, artificial intelligence, and the impact these things have on the world we live in
- You’re an exceptional verbal and written communicator