Call Centre Agent

Tsebo Facilities Solutions is looking for a Call Centre Agent to monitor the Building Management System (BMS), receive and log service-related calls accurately and professionally, allocate calls to the appropriate service providers, and ensure that all calls are tracked, followed up, and closed within agreed service levels. The role is responsible for maintaining continuous communication with callers and delivering a high standard of customer service while supporting efficient facilities management operations.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell