First seen by Alion on Oct 26, 2026. Network Finance scores C on the Alion truth index.
As a Support Specialist, you'll provide first-line technical support across a diverse portfolio of office automation solutions, supporting both channel partners and end users. You'll play a key role in troubleshooting issues, driving service excellence, analysing support trends, and ensuring customers receive timely and effective technical assistance.
This role is ideal for someone who enjoys a mix of technical problem-solving, customer engagement, product training, and operational improvement.
Responsibilities:
- Provide first-line support across the Office Automation product portfolio
- Troubleshoot and resolve technical issues relating to Ricoh, HP, Epson, and Lexmark devices
- Manage incidents and service requests within agreed SLAs
- Deliver product and remote support training to channel partners
- Analyse incident trends and recommend preventative actions
- Produce performance reports and maintain accurate service records
- 3-5 years' experience supporting office automation or related technologies
- CompTIA A+ (Essential)
- CompTIA N+ (Essential)
- Experience with Ricoh, HP, Epson, or Lexmark products
Apply now!
For more exciting IT vacancies, please visit: www.networkrecruitmentinternational.com
I also specialise in recruiting in the following:
- Software Developers/Engineers/Architects
- Data Analytics Specialists
- PM/BA/Scrum Masters
- DevOps and Infrastructure Experts
For more information contact:
Samkelisiwe Makhanye
Recruitment Consultant
011 622 9526

