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Desktop Support Technician

TSG Risk Management • 13 days ago
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Salary
$80k – $90k per year
Location
In office (New York)
Seniority
Junior · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Sep 30, 2026.

Overview
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TSG Risk Management

Top of page about us . TSG was started in 2018 by a group of Security, IT and HR professionals who worked in parallel but were never partners.
tsgrisk.com • New York • San Francisco • Nashville • 51-200 employees
Tech stack of TSG Risk Management

Desktop Support Analyst

Position Summary

We are seeking a Desktop Support Analyst to provide hands-on support to employees in a fast-paced, professional environment. This person should be comfortable taking ownership of common Windows, Microsoft 365, hardware, and connectivity issues and resolving them with minimal guidance.

The ideal candidate has 2 to 5 years of direct end-user support experience, strong troubleshooting skills, and a genuine interest in delivering reliable, responsive desktop support. This is a full-time, onsite position in New York City.

Key Responsibilities

  • Provide desk-side and remote technical support to employees

  • Diagnose and resolve Windows 10 and Windows 11 issues, including login, application, performance, and device problems

  • Troubleshoot Microsoft 365 applications, particularly Outlook, Teams, OneDrive, Word, Excel, and PowerPoint

  • Install, configure, deploy, and support desktops, laptops, printers, docking stations, and other peripherals

  • Resolve account lockouts, password resets, access issues, and basic permissions requests using Active Directory or Microsoft Entra ID

  • Assist with endpoint setup and management using Microsoft Intune or a similar platform

  • Manage incidents and service requests in ServiceNow or a comparable ticketing system

  • Troubleshoot basic VPN, Wi-Fi, and network connectivity issues, escalating more complex problems when appropriate

  • Support new-hire setups, equipment replacements, system upgrades, and technology rollouts

  • Document troubleshooting steps and resolutions in the ticketing system

  • Provide patient, professional support to employees with varying levels of technical knowledge

Required Qualifications

  • 2 to 5 years of hands-on desktop support or end-user IT support experience

  • Strong practical experience troubleshooting Windows 10 and Windows 11 in a business environment

  • Hands-on experience resolving Microsoft 365 issues, especially Outlook and other commonly used Office applications

  • Ability to independently diagnose and resolve common hardware, software, account, and connectivity issues

  • Working knowledge of Active Directory or Microsoft Entra ID

  • Familiarity with Microsoft Intune or a comparable endpoint management platform

  • Experience using ServiceNow or a similar ticketing system

  • Experience setting up and troubleshooting laptops, desktops, printers, and peripherals

  • Strong communication skills and a service-oriented approach

  • Ability to work onsite in New York, NY, Monday through Friday

Preferred Qualifications

  • Experience supporting Teams, OneDrive, and SharePoint Online

  • Experience providing executive or VIP support

  • Experience in a corporate or enterprise environment

  • Exposure to mobile device management

  • Familiarity with ITIL-based support processes

Position Details

Job Title: Desktop Support Analyst

Job Type: Full-time

Salary: $80,000 to $90,000 per year

Schedule: Monday through Friday, 40 hours per week

Work Location: Onsite in New York, NY

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