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Location
Hybrid (Hyderabad, India)
Seniority
Principal · 5+ years exp
Visa
Sponsors visas in United States; no register of this country names it
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 9, 2026. TTEC Digital scores A on the Alion truth index.
Overview
Company
Impact
Profile match
TTEC Digital is a customer experience (CX) technology and consulting firm headquartered in Greenwood Village, Colorado, and is a division of TTEC Holdings, founded in 1982. The company provides AI-powered contact center solutions, CX strategy consulting, data analytics, and cloud platform integrations through partnerships with providers like Microsoft and AWS. It operates globally with over 1,500 professionals, serving enterprise clients across various industries to modernize their digital ecosystems and customer engagement operations.
Backed by Norwest Equity Partners
Role Overview
We are looking for a Presales Consulting Engineer with experience in Cisco Contact Center and Collaboration technologies, solution design, and technical presales. The role focuses on developing technical solutions, supporting proposals, and evaluating managed services platforms and observability tools.
Key Responsibilities
- Design technical solutions involving Cisco UCCE and Cisco Collaboration technologies.
- Support presales activities, including RFP/RFI responses, solution documentation, effort estimation, and technical proposals.
- Evaluate managed services platforms for monitoring, alerting, log analysis, and operational insights.
- Collaborate with sales, architecture, and delivery teams to develop scalable and supportable solutions.
- Identify technical dependencies, integration requirements, risks, and opportunities to improve service reliability.
Required Skills
- 5+ years of overall IT experience in contact center, collaboration, cloud, or related technologies.
- Knowledge of Cisco UCCE and Cisco Collaboration technologies, including CUCM, CUBE, SIP, and voice gateways.
- Understanding of technical solution design, integrations, and presales processes.
- Experience in technical documentation, solution estimation, or proposal development.
Good-to-Have Skills
- Experience with Splunk, Datadog, or similar managed services and observability platforms.
- Knowledge of Cisco Webex Contact Center and CCaaS.
- Exposure to Google Cloud, Contact Center AI, and generative AI solutions.
- Cloud architecture experience or certifications, such as Google Cloud Professional Cloud Architect etc.
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