Systems Software Senior Engineer

Your potential has a place here with TTEC’s award-winning employment experience. As an Endpoint Systems Engineer, working remotely in Metro Manila Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What you’ll be doing:

As an Endpoint Systems Engineer, you will provide technical leadership and strategic direction in the planning, execution, and support of endpoint engineering and operations. You will work closely with cross-functional teams to ensure the reliability, security, and performance of endpoint systems across the organization.

You will be part of a high-performing team that values collaboration, innovation, and continuous improvement. In this role, you will lead by example-demonstrating deep technical expertise, mentoring peers, and driving initiatives that align with business and IT goals.

Key Responsibilities:

• Manage and support endpoint infrastructure for both onsite and remote users.
• Ensure high availability and reliability of systems through proactive monitoring and maintenance.
• Patch management and security remediation efforts across the environment.
• Implement system upgrades and enhancements in alignment with business needs.
• Analyze, design, and maintain software solutions that support endpoint operations.
• Troubleshoot and resolve system issues in a timely and efficient manner.
• Collaborate with IT Project Management to support new project launches and coordinate technical activities.
• Work closely with Technical Account Managers to meet endpoint solution requirements for

project accounts.

• Coordinate with other IT teams to ensure seamless integration and operations.
• Develop and maintain technical documentation and project plans for key initiatives.
• Identify opportunities for automation and process improvement using scripting and

management tools.

• Prioritize and execute tasks based on operational needs and strategic goals.
• Support IT and Operations leadership with technical escalations and recommendations.

Required Skills and Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent industry experience.
• Minimum 3 years of experience in systems engineering or a similar technical role.
• Strong hands-on experience with:
• Microsoft Endpoint Configuration Manager (MECM)
• Azure/Intune
• Cloud Virtual Desktop as a Service (DaaS)
• Group Policy Management
• Patch management and endpoint security
• Google Cloud management
• Intermediate PowerShell scripting skills for automation and system management.
• Proven expertise in Windows and server administration.
• Experience designing and deploying MECM infrastructure at scale.
• Understanding of IT architectures, emerging technologies, and industry best practices.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, capable of translating technical concepts for diverse audiences.
• Experience managing vendor relationships and supporting cross-functional teams.
• Ability to work effectively in fast-paced, dynamic environments.
• Strong documentation, presentation, and collaboration skills.
• Experience with Tanium and Kandji is a plus.

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

·

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.