Network Administrator with English
First seen by Alion on Oct 19, 2026.
We’re hiring and are looking for a Network Administrator for HP Enterprise – working hybrid in TTEC in Sofia, Bulgaria.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it’s more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC:
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As we highly value our employees, we offer:
- Extensive training programs;
- Hybrid working model – 2 days work on-site;
- Standard working hours from 9:00 AM – 6:00 PM;
- Occasional participation in a compensated on-call schedule, providing after-hours support (8pm to 8am). Additional compensation applies for both availability and incident response (overtime) activities.
- Additional health insurance and reimbursement for medical and dental services;
- Multisport/Coolfit cards at a preferential price;
- Corporate discounts;
- Access top notch business best practices;
- Work in a challenging and pleasant business environment.
What You’ll be Doing:\
As a Network Administrator, you will play a key role in supporting enterprise customer environments and resolving complex networking issues. You will work closely with customers and technical teams to troubleshoot problems, maintain service continuity, and contribute to the delivery of high-quality support. This role offers the opportunity to work with modern networking technologies while continuously developing your technical expertise within a global organization.
On a typical day, you’ll:
- Troubleshoot and resolve complex networking incidents in enterprise customer environments.
- Perform root cause analysis and identify long-term solutions to recurring issues.
- Support customers and internal teams with technical questions related to network infrastructure and services.
- Manage escalated cases and coordinate resolution activities with engineers and service partners.
- Work with cross-functional teams to improve system stability, performance, and service quality.
- Contribute to continuous improvement initiatives, documentation, and knowledge sharing.
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers.
If the ability to connect yourself is what you bring to the table… along with the following:
- Fluency in English;
- 3+ years of experience supporting enterprise IT environments, with strong troubleshooting and problem-solving skills.
- Hands-on experience with networking technologies such as routing, switching, VPNs, firewalls, and load balancers.
- Strong customer-facing communication skills and the ability to work effectively with technical and non-technical stakeholders.
- Experience handling complex incidents, performing root cause analysis, and managing escalated cases.
- Ability to document solutions, share knowledge, and contribute to team success.
- Professional English and a customer-focused mindset.
- Vocational/technical certification, Associate’s or Bachelor’s degree in a relevant field.
- Experience mentoring colleagues or leading technical activities.
- NATO Clearance.