Database Administrator – Microsoft SQL Server

We’re hiring and are looking for Database Administrator (Microsoft SQL Server) for HP Enterprise – working hybrid in TTEC in Sofia, Bulgaria.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it’s more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.  Join us in our commitment to deliver amazing experiences.

About TTEC: 

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As we highly value our employees, we offer:

• Extensive training programs;
• Hybrid working model – 2 days work on-site;
• Standard working hours from 9:00 AM – 6:00 PM;
• Occasional participation in a compensated on-call schedule, providing after-hours support (8pm to 8am). Additional compensation applies for both availability and incident response (overtime) activities.
• Additional health insurance and reimbursement for medical and dental services;
• Multisport/Coolfit cards at a preferential price;
• Corporate discounts;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment.

What You’ll be Doing:

As a Database Administrator, you will support and maintain enterprise Microsoft SQL Server environments for global customers. As part of HPE’s Customer Solution Center, you will act as a key escalation point for complex database incidents, helping ensure the availability, performance, and security of business-critical systems. This role offers the opportunity to work with large-scale production environments while developing expertise in high availability, disaster recovery, performance optimization, and database infrastructure.

On a typical day, you’ll:

• Administer and maintain Microsoft SQL Server environments, including upgrades, patching, migrations, and database health monitoring.
• Troubleshoot performance issues, investigate incidents, and perform root cause analysis to ensure stable and reliable database operations.
• Manage backups, recovery processes, high availability solutions, and disaster recovery activities.
• Monitor database performance, capacity, security, and availability while proactively identifying improvement opportunities.
• Collaborate with application, infrastructure, and customer-facing teams to resolve complex technical issues.
• Contribute to automation, documentation, knowledge sharing, and continuous service improvement initiatives.

Why You? What You Bring: 

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:

• Fluency in English;
• 3+ years of hands-on experience administering Microsoft SQL Server in production environments.
• Strong knowledge of SQL Server administration, backup and recovery, performance troubleshooting, and database maintenance.
• Experience with High Availability and Disaster Recovery solutions such as Always On Availability Groups, Failover Cluster Instances, or Log Shipping.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to manage complex production incidents.
• Experience working with customer-facing support teams and communicating with both technical and non-technical stakeholders.
• Hands-on experience with T-SQL and a good understanding of Windows Server, Active Directory, storage, and networking concepts related to SQL Server.

Nice to have:

• PowerShell scripting and automation experience.
• Experience with Oracle Database administration.
• Knowledge of SQL Server Replication, SSIS, or SSRS.
• Relevant Microsoft SQL Server or infrastructure certifications.
• NATO Clearance.

Join our team and be a part of our commitment to excellence in logistics services! We look forward to receiving your application.

Please send your CV in English.

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.