Global Training Delivery Manager

About Company

Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that transforms an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.

We are seeking a highly organized, customer-focused, and execution-oriented Global Training Delivery Manager to oversee the end-to-end delivery of instructor-led training programs delivered through a global ecosystem of Authorized Training Partners (ATPs), vendors, contractors, and internal instructors.

This individual will serve as the operational owner for training delivery, ensuring every training event is successfully staffed, scheduled, delivered, and measured while maintaining exceptional learner and customer experiences. The role requires close collaboration with internal stakeholders, external training partners, instructors, and operations teams across AMER, EMEA, and APJ.

The ideal candidate is experienced in managing global training operations, vendor relationships, resource planning, and large-scale enablement programs in a fast-paced technology environment.

Please read the job criteria below and drop us an email at [email protected] OR create an account at our Recruitment Portal to get started.

Key Responsibilities

Global Training Delivery

• Own the end-to-end operational delivery of instructor-led, virtual, onsite, hybrid, and private training programs globally.
• *Ensure training events are delivered on time, at the highest quality, and in accordance with company standards.
• Coordinate training delivery across AMER, EMEA, and APJ.
• Maintain delivery readiness by ensuring instructors, content, labs, logistics, and learner communications are in place before each class.
• Vendor & Authorized Training Partner (ATP) Management
• Serve as the primary operational liaison for all Authorized Training Partners (ATPs), vendors, and contracted training organizations.
• Coordinate instructor assignments across multiple delivery partners.
• Monitor vendor performance against defined KPIs and SLAs.
• Conduct regular operational reviews with vendors.
• Ensure adherence to training quality standards, certification requirements, and operational processes.
• Drive continuous improvement initiatives with training partners.

Instructor Resource Management

• Forecast instructor demand based on global training schedules.
• Optimize instructor utilization across internal trainers and external partners.
• Match instructors based on:
• Technical certifications
• Product expertise
• Language proficiency
• Regional requirements
• Availability
• Maintain instructor readiness and certification compliance.

Customer & Learner Experience

• Ensure seamless learner experiences from registration through course completion.
• Partner with Customer Success and Sales teams to support enterprise training engagements.
• Resolve operational issues proactively.
• Manage escalations related to training delivery.
• Monitor learner feedback and drive improvements.

Cross-Functional Collaboration

Training Operations

• Develop and improve global training delivery processes.
• Standardize operational procedures across regions.
• Create playbooks and SOPs for delivery teams and vendors.
• Identify opportunities to automate operational workflows.
• Improve scalability and operational efficiency.

Learning Technology Management

• Manage and optimize:
• Learning Management Systems (LMS)
• Training Management Systems (TMS)
• Scheduling platforms
• Virtual classroom platforms
• Lab environments
• Attendance tracking
• Instructor management systems

Reporting & Analytics

• Prepare executive dashboards and Monthly Business Reviews (MBRs).

Qualifications Required

• Bachelor’s degree or equivalent experience
• 7+ years of experience in global training operations, learning delivery, enablement, or program management.
• Experience managing global instructor-led training programs.
• Experience working with third-party vendors or Authorized Training Partners.
• Strong project management and operational planning skills.
• Experience managing multiple priorities across different time zones.
• Excellent stakeholder management and communication skills.
• Experience with LMS and training management platforms.
• Strong analytical and reporting capabilities.