Computer Technician

The Computer Technician is responsible for configuring various desktop/laptop computers, installing accessories, loading software, and following specific imaging procedures setup for each customer to image large quantities of desktop and laptop computers per such specifications. They are also responsible for computer repairs.

Responsibilities

• Install components into desktop/laptop computers per order specifications
• Install and configure various operating systems based upon requirements
• Carefully follow imaging/configuration procedures to successfully image computer systems via PXE or other required method
• Where necessary, enroll computer names/mac addresses into customer database for proper imaging
• Update BIOS settings
• Perform proper QC procedures to verify imaging is successful and accurate
• Troubleshoot computer hardware issues
• Work closely with sales departments to understand customer expectations with regards to each individual order
• Respond to all sales department inquiries promptly
• Communicate missed deadlines promptly to sales teams
• Complete all necessary paperwork legibly and accurately including serial number records
• Maintain timely follow up with internal and external customers.
• Keep Outlook calendar up to date daily with scheduled appointments.
• Ensure all product is picked per packing list specifications and delivered to the shipping department
• Actively participate in improving product quality and service to our customers. Make management aware of issues that affect quality and service to improve customer satisfaction.
• Take a proactive approach to learning by participating in company sponsored training and certification programs as well as personal self-study.
• Understand and participate in projects such as hardware rollouts

Competencies & Skills

• Communication - Effectively express oneself in individual or group situations and have the ability to explain technical “jargon” in a manner that non-technical people can easily understand.
• High level of organizational skills
• Tolerance for Stress - Handle all situations in a professional manner (i.e., time pressure, task difficulty, customer concerns, deadlines, etc.)
• Attention to Detail - Achieve task accomplishment and customer satisfaction through concern for all areas involved, no matter how small.
• Initiative - Initiate new ideas to get the job done by going beyond the normal performance expectations of the position.
• Decision Making - Develop alternative courses of action and make decisions which are based on logical assumptions and factual information. Decisions must be in the best interest of the customer and the company.
• Rapport- ability to work well with employees and customers giving them confidence in your abilities