IT Inside Sales Support Specialist

Tusker is a nationwide technology solutions and services company helping organizations solve complex IT challenges and move their businesses forward. Our expertise spans cloud infrastructure, cybersecurity, managed services, modern workplace, AI, and more. We’re a growing team that values strong relationships, fresh thinking, and doing great work-for our clients and for each other. It all comes back to a simple philosophy that guides who we are: People First. Always.

We are looking for a dynamic, detail oriented IT Inside Sales Support Specialist to assist with the inside sales process.

Essential Duties and Responsibilities

Sales and Solution Support

• Perform basic sales and project management tasks.
• Research and evaluate solution options as needed.
• Confirm that product specifications meet customer requirements.

Pricing, Quotes and Vendor Programs

• Maintain current pricing information.
• Prepare quotes from engineering designs using current, competitive costs and appropriate margins. Account for all potential project costs and follow established processes.
• Leverage deal registration and promotional pricing programs, along with vendor relationships, to secure additional discounts.
• Register opportunities with appropriate vendors, including HP, HPE, and Dell.

Project and Order Administration

• Accurately enter data into multiple software systems and create and maintain project records in the CRM database.
• Process orders by confirming that all required pre-project paperwork and tasks are complete, accurately entering line items into accounting software, and organizing and conducting pre-project team meetings.
• Track orders and run regular open-order reports. Coordinate with purchasing to ensure products arrive within project deadlines.
• Work with accounting to ensure completed projects are billed promptly.
• Create and process change orders and return requests.

Customer Service and Account Management

• Maintain accurate customer account records and monitor customer inventories.
• Respond promptly to customer inquiries about products and services and follow up as needed.

Communication and Team Coordination

• Communicate effectively with coworkers, vendors, and clients by phone, email, and in person each day.
• Organize onsite and Teams meetings.
• Provide backup coverage when coworkers are out of the office.
• Maintain a working knowledge of current IT technology and common practices to answer basic questions and recommend straightforward product solutions.
• Participate in product training as time permits.
• Meet departmental performance standards, goals, and objectives.

Competencies and Skills

Organization, Problem-solving and Judgement

• Solve problems, stay organized, meet deadlines, and take initiative on projects.
• Interpret instructions presented in written, verbal, diagram, or schedule form.
• Make sound, accurate business decisions with little or no supervision.

Numerical Skills

• Calculate discounts, interest, commissions, proportions, and percentages

Computer Skills

• Demonstrate basic computer skills and experience using Microsoft Word, Excel, and Outlook.
• Knowledge of Sage200, MS Office Suite, ConnectWise, and D-Tools is a plus.

Education/Experience

• Associate’s degree or 2-3 years of related experience.