Software Architect - Enterprise AI

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. 

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See yourself at Twilio

Join the team as Twilio’s next Software Architect, Enterprise AI (L6)

About the job

This position is needed to define and drive the vision, software architecture, and establish the AI/ML platforms across all of our business functions internally at Twilio.

Our charter and remit has expanded to cover all of the business teams companywide, including Marketing, Sales, Customer Support & Global Operations, along with our corporate functions, including HR/People, Finance, Legal, Security & Privacy.  This role requires a deep understanding of AI/ML platforms, full-stack software architecture, a strategic system design mindset, and the ability to drive innovation and efficiency across the organization.

The AI/ML Software Architect position will serve as a key technical leader in our Enterprise AI Engineering group, and s/he will provide architectural guidance globally, across our U.S., Canada, Colombia, and India teams.  You will be responsible for shaping our long-term technical vision, establishing architectural standards and guardrails, and establishing our best practices for the modern AI-Assisted SDLC practice.  You will drive cross-organizational initiatives, solve complex and ambiguous technical challenges, and partner with other Cross-BU Software Architects to elevate the technical standard for Twilio company-wide.

You will be responsible for guiding technical blueprints, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success. The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications. This is an opportunity to be an integral leader of a fast-growing engineering team, and shape the future of how Twilio works

This leadership role requires a range of technical expertise in full-stack software architecture, LLM and Agentic Applications, and ability to drive effective stakeholder collaboration and present work with executive leadership. To succeed in this role, you will have a strong sense of ownership for our engineering products, and possess a deep technical background to develop constant growth and innovation.  This is an opportunity to be the key leader of a fast-growing team, and shape the future of how Twilio works for internal Twilions and customers alike.

Responsibilities

In this role, you’ll:

• Set and communicate long-term architectural vision, aligning teams and leadership across Twilio.
• Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments.
• Solve the most complex, ambiguous technical challenges at platform and company-wide scale.
• Mentor and guide principal and staff engineers, fostering a culture of engineering excellence and continuous improvement.
• Partner closely with product, engineering, and executive leaders to shape strategic direction and technical investments.
• Establish and model a high-performance culture of our Software Engineering team.
• Collaborate globally with our business teams, and partner closely with GTM leadership.
• Present regularly to executive leadership our AI Engineering plans and deliverables.
• Develop AI Agents & Solutions: Lead the creation and deployment of AI-powered solutions using the latest in GenAI to drive revenue, reduce costs and provide competitive intelligence.
• Propose and build custom AI applications tailored to specific requirements, such as RAG based AI chatbots, agentic workflows, and AI-powered automations.
• Project Leadership: Lead cross-team efforts to troubleshoot and resolve complex issues in AI/ML applications, ensuring alignment of technical outcomes with business requirements and goals.
• Cross-functional Collaboration: Work across different verticals (Support, Sales, Marketing, Operations, etc.) to ideate, develop, and implement new AI/ML solutions that drive business growth.
• Cultivate a team of builders and owners that collaborate, grow and continuously improve together.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 15+ years of experience designing and scaling distributed systems and platforms.
• Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level.
• Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures.
• Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems.
• Proven record of mentoring senior engineering talent and elevating organizational standards.
• Exceptional written and verbal communication, influence, and leadership skills.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• $234,880 - $293,600 CAD
• Target Bonus Percentage 20%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.