Client Services Manager (Streaming)

Two Circles

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing - the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

Client Services Manager

Client Services is a high growth and high focus area within the Staylive team of Two Circles. With a client base of over 120 clients globally, Staylive seeks high performing, data driven commercial leaders to join its growing team.

Based in London, UK, this role will require regular international travel to support named strategic accounts.

Client Services is a complex role that seeks to balance the voice of the customer with the revenue and growth demands of the business. The primary role is to identify, manage and deliver client revenue and gross profit growth against the commercial objectives of both the client and Two Circles Staylive.

The Client Services Manager (CSM) will work closely with the Commercial Director to execute this growth strategy for a number of specified international customers within sport. They will operate alongside other CSM’s to share best practice, identify functional growth and retention strategies, and to shape the Staylive development roadmap with the Product Organisation. They will also communicate and work effectively with Staylive Operations to ensure delivery excellence in mission-critical live streaming activities.

The Client Services Manager will be highly personable, confident and a commercially-minded communicator, with the ability to balance the needs of both the client and the Staylive business.

With a deep knowledge of B2B/SaaS commercial processes they will have the broad range of skills to perform in an ambitious and fast growing technology business, and to design, build and develop new processes to deliver results and best practice.

Duties and responsibilities will include:

• Revenue and GP growth for owned accounts (approximately 5)
• Management of upsell and renewal sales process from qualification through to close
• Manage the business and commercial relationship between Staylive and the specified accounts
• Work with the Commercial Director and leadership team to build new and effective processes to establish Client Services as a high performance department
• Use of the CRM (Salesforce) for accurate recording of activity and status
• Accuracy in revenue projection and revenue commit on a project-by-project basis
• Oversee and manage the handover process of new strategic clients from Sales to the Operations Project Office
• Proactively track, monitor and report to strategic clients through quarterly business reviews and regular relationship update meetings
• Ensure accuracy in invoicing and financial reporting between Staylive and specified accounts

Benefits

We offer a benefits package to suit you and your lifestyle! Out of a core monthly budget, you can choose your own comprehensive benefits package:

• Renowned Team Days often throughout the year
• Summer Away Days
• 23 standard days of holiday (+ 1 Birthday, +2 for a ‘Big Life Event’ and +1 Admin Day), closure of office over Christmas (plus Bank Holidays)
• Discretionary Bonus based on company performance
• Performance Reviews every 6 months with discretionary salary increases
• Private healthcare (Vitality) and/or Health Care Plan (Medicash)
• Mobile phone contribution
• Sport Challenge contribution
• Gym membership contribution
• 2x annual kit drops