Telco & Network Engineer

The successful candidate will be responsible for operational support, advanced troubleshooting, incident and ticket management, as well as the implementation of new infrastructure projects. A solid knowledge of networking and firewall technologies is required, with a particular focus on Cisco solutions, together with good familiarity with other network vendors and technologies.

The role also involves managing tickets through an ITSM platform, from classification and prioritisation to resolution or escalation, ensuring service continuity, compliance with SLAs, accurate documentation, and effective communication with customers and internal stakeholders.

Key Responsibilities

Provide technical support for corporate network and telecommunications infrastructures.

Manage and resolve issues relating to LAN, WAN, WLAN, Wi-Fi, and VPN environments.

Monitor network performance, availability, and security.

Identify and troubleshoot connectivity, routing, and switching issues.

Support network infrastructure upgrades, migrations, and optimisation activities.

Provide first- and second-level support for firewall-related incidents.

Manage issues relating to firewall policies, access rules, NAT, VPN tunnels, and connectivity.

Support firewall maintenance and security improvement activities.

Manage and troubleshoot firewall solutions, primarily Cisco, as well as solutions from other vendors such as Fortinet, Palo Alto, and Check Point.

Participate in network infrastructure projects, from technical analysis and design through to implementation and testing.

Required Technical Skills

Solid knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, and switching.

Hands-on experience with Cisco networking technologies.

Experience in firewall management and troubleshooting.

Knowledge of VPN technologies, including IPsec and SSL VPN.

Experience with network monitoring and diagnostic tools.

Knowledge of other networking and security vendors is considered a plus.

Strong analytical and problem-solving skills in complex infrastructure environments.

Preferred Qualifications and Experience

Degree or technical diploma in Telecommunications, Computer Science, Networking, or a related field, or equivalent professional experience.

Previous experience in network operations, technical support, or network infrastructure projects.

Cisco certifications (CCNA, CCNP) are considered an advantage.

Security certifications (e.g. Cisco CyberOps, Fortinet NSE, or Palo Alto certifications) are a plus.

Good command of English; knowledge of additional languages is considered an advantage.

Soft Skills

Customer-oriented mindset and good communication skills.

Ability to manage multiple incidents and priorities simultaneously.

Good organisational and project coordination skills.

Ability to work both independently and as part of multidisciplinary teams.

Proactive approach and willingness to continuously develop technical skills.

Availability to participate in an on-call rotation is required.

Why Join TXT Group?

Competitive Compensation: We recognise the value of your skills and offer a salary package aligned with your experience and professional expertise.

Inclusive Work Environment: You will join a diverse and collaborative team that values inclusion, teamwork, and excellence.

Global Presence: Our offices in cities such as Milan, Berlin, Lugano, Seattle, Dallas, and Paris offer a truly international working environment.

Teamwork-Oriented Culture: We foster a workplace where collaboration, mutual support, and professional excellence are fundamental values.

Stability and Career Growth: Permanent employment contract and numerous opportunities for professional development.

This position is open to all applicants in accordance with the principles of equality and inclusion, regardless of gender. The job offer complies with the principles of equal opportunities and equal treatment in the workplace, in line with the Swiss Federal Act on Gender Equality (Gender Equality Act - GEA, SR 151.1).