Foreign Exchange Client Services Associate - Operations

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Make an Impact in Foreign Exchange Client Services

Are you a strong communicator who enjoys solving problems, supporting clients, and working in a fast-paced environment? Join our Foreign Exchange (FX) Client Services team and become the first point of contact for clients and internal partners seeking support with FX products, transactions, and service inquiries.

This role offers an opportunity to build specialized knowledge in foreign exchange while partnering with teams across the organization to deliver exceptional client experiences and timely solutions.

What You'll Do

• Serve as the front-line contact for FX-related inquiries, investigations, and service requests.
• Respond to questions regarding balances, transactions, payments, settlements, and foreign exchange activity.
• Manage and communicate FX service alerts, outages, and operational updates.
• Partner with technology and operational teams to investigate issues and coordinate resolutions.
• Support the submission and tracking of FX-related client complaints.
• Draft professional client-facing communications regarding product enhancements, service disruptions, and business updates.
• Route inquiries to the appropriate specialized teams and ensure timely follow-up.
• Review and process transactions and supporting documentation accurately and efficiently.
• Ensure compliance with established procedures, service standards, and regulatory requirements.
• Build relationships with internal partners across Wealth Management, Commercial Banking, and other client support teams.

Why This Role?

This is an excellent opportunity to gain exposure to foreign exchange operations while developing expertise in client service, investigations, operational support, and business communications. You'll join a collaborative team where your ability to solve problems, communicate effectively, and deliver exceptional service will have a direct impact on both clients and business partners.

What Success Looks Like

• Delivering an exceptional client experience through responsive, professional service.
• Communicating clearly with clients, internal partners, and leadership.
• Identifying issues quickly and coordinating effective solutions.
• Maintaining accuracy and quality while managing multiple priorities.
• Building trusted relationships across the FX organization and broader bank.

Schedule & Location

Location: Atlanta

Schedule: Monday-Friday | 8:00 a.m. - 5:00 p.m. local time

Basic Qualifications

• High school diploma or equivalent
• At least one year of relevant work experience.

Preferred Skills/Experience

• Strong customer service and relationship management skills.
• Excellent written and verbal communication abilities.
• Strong problem-solving and critical-thinking skills.
• Experience handling client inquiries and issue resolution.
• General knowledge of international banking products and services.
• Foreign exchange or international banking experience preferred but not required.
• Proficiency with Microsoft Office and other business applications.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities while delivering a high-quality client experience

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.