Operation Processor - Debit Fraud Case Processing

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Operations Processor supports debit fraud case processing by reviewing claims after customers report potentially fraudulent activity. In this role, you will assess claim information, help ensure provisional credit is issued within required timeframes, and determine the appropriate next steps.This position also includes customer interaction. You may receive inbound calls from customers with questions about their claims or make outbound calls when additional information is needed to complete the review. Clear communication, sound judgment, and a commitment to providing a positive customer experience are important.

Additional responsibilities may include:

• Reviewing debit fraud claims and related transaction information for completeness and accuracy.
• Ensuring provisional credit and other required claim-processing actions are completed within applicable timeframes.
• Researching claim exceptions and determining the appropriate next action based on available information and established procedures.
• Completing data entry, documentation, research, and other processing activities across multiple operational systems.
• Maintaining productivity and quality while balancing cases with significantly different levels of complexity.
• Responding to customer questions through inbound calls and contacting customers when additional details are needed to finalize a claim.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Basic Qualifications

- High school diploma or equivalent

- Two to four years or more of operations services related work experience

Preferred Skills/Experience

- Strong verbal and written communication skills, including the ability to communicate clearly and professionally with customers and internal partners.

- Good time-management and organizational skills, with the ability to manage production expectations and complete tasks in a fast-paced environment.

- Proven commitment to high quality customer service

- Good time management skills to maximize production and execution of tasks in a fast-paced environment

- Adaptability when procedures, regulatory requirements, priorities, or workloads change.

- Strong attention to detail when reviewing claims that may contain a high volume of transactions.

- Ability to identify, analyze and resolve exceptions through data interpretation

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.