PBK/Attny Rep

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Job Description:

• The team member is responsible for researching, validating, and maintaining bankruptcy account statuses to ensure compliance with regulatory and operational requirements. This role involves reviewing pending bankruptcy accounts, verifying filing status through available case information, third-party resources, court records, attorney contacts, and direct customer communication, and determining appropriate account treatment based on findings.
• The team member monitors accounts through required review periods, applies accurate bankruptcy coding to confirmed cases, and ensures accounts that cannot be validated are appropriately returned to Collections or Recovery following established procedures. Additional responsibilities include documenting findings, adhering to account restrictions and exclusions, maintaining data accuracy within servicing systems, and supporting risk mitigation efforts through thorough investigation, attention to detail, and sound decision-making.
• Success in this role requires strong analytical skills, regulatory awareness, excellent organizational abilities, and a commitment to compliance and operational excellence. Strong attention to detail, excellent Microsoft suite skills, ability to complete complex tasks with minimal oversight and critical thinking skills.
• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
• Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
• Bankruptcy Associates are responsible for verifying pending bankruptcy claims using available case information, G2 Risk Solutions, PACER, attorney contact, or account holder confirmation. If bankruptcy can’t be confirmed and the account holder states they aren’t filing or no filing is found, the account may be removed from pending bankruptcy status, generally after monitoring for at least 25 days.
• For post charge-off accounts in CACS, Associates review pending bankruptcy states, confirm filings or attorney representation, and code confirmed bankruptcies under related bankruptcy coding procedures. They must not override exclusions such as Fraud or Sold accounts.
• Pending bankruptcy accounts are monitored through third-party vendor processes and internal validation. If confirmed, the account is coded appropriately. If not confirmed, the account may return to Collections or Recovery after required monitoring and outreach. Competencies:
• Bankruptcy Regulatory Compliance
• Research and Investigative Judgment
• Attention to Detail and Accuracy
• Critical Thinking and Decision-Making
• Risk Identification and Mitigation
• Account Monitoring and Follow-Through
• Documentation and Recordkeeping
• Independent Execution and Accountability
• Organization and Priority Management
• Professional Communication and Collaboration Skills:
• Bankruptcy filing-status research and validation
• Court record and case information review
• Third-party bankruptcy resource research
• Attorney and customer verification
• Bankruptcy account coding and status maintenance
• Pending-account monitoring and review-period tracking
• Collection and recovery account routing
• Account restriction and exclusion management
• Servicing-system documentation and data accuracy

Qualifications:

Basic Qualifications - High school diploma or equivalent - Typically four or more years of clerical and customer service experience Preferred Skills/Experience - Thorough knowledge of products, services, terminology, procedures and systems related to assigned area - Strong customer service skills - Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service - Ability to independently identify and resolve complex problems - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Effective verbal and written communication skills.

Years of experience: 4+ relevant years

Shift Timings : 6:30pm-3:30am IST

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.