Account Manager SMB G&R

About the Role

The Account Manager role is a fantastic opportunity to showcase your relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of small and medium businesses (SMB), strengthening partnerships to increase retention, and driving business growth with mutually beneficial outcomes.

As an Account Manager, you play a key role in retaining our most valuable accounts, ensuring partners thrive on our platform, and identifying opportunities to enhance core business metrics for our partners and Uber Eats.

What the Candidate Will Do

• Lead post-deal partner management for a high-value, high-potential portfolio of partners.
• Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value.
• Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf.
• Develop a deep understanding of the partner landscape and cultivate positive relationships across our partner organizations.
• Conceive, design, and lead growth initiatives with partners, working cross-functionally with Uber's internal teams to drive projects to completion.
• Set, track, and report on performance metrics, and conduct business reviews with partners.

Basic Qualifications

• 1-3 years of experience, ideally in a similar role.
• Confidence in making data-driven decisions and applying sound business judgment.
• Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results.
• Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities.
• A proactive, resourceful, and go-getter attitude; this team moves fast and operates in dynamic environments.
• Ability to work independently with minimal oversight.
• A willingness to work hard, dive into details, and closely collaborate with our highest-value partners.

Preferred Qualifications

• Experience in customer-facing roles with a proven track record of achieving business targets or meeting quotas.
• Proficiency in English.
• SQL knowledge is a plus.
• Advance Excel