Autonomous Vehicle Remote Support Specialist(Overnight Shift)
Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 7, 2026. Uber scores A on the Alion truth index.
About The Role
The Customer Advocacy and Solutions organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments.
As an AV Remote Support Specialist , you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude. This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders.
This is a 100% in-person role and we do not offer remote positions or hybrid work. We are primarily looking to staff our overnight team which is 10pm-7am.
What You Will Do
- Provide real-time intervention using camera and sensor feeds to support AV operations
- Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior)
- Exercise judgment in situations without clearly defined procedures
- Handle escalations and high-complexity incidents as part of core responsibilities
- Document incidents and provide detailed reports for downstream teams
- Communicate with cross-functional stakeholders to resolve issues
- Identify recurring issues and contribute to root cause analysis
Basic Qualifications
- Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
- Ability to pass required certification training
- Understanding of U.S. traffic laws
- At least 1 year of experience in operations, technical support, product testing, or similar roles
- Must possess and maintain a valid driver’s license* issued by a U.S. state or territory, if assigned duties that require licensed-driver judgment or if a license is legally or operationally required for the assigned work.
Preferred Qualifications
- Strong judgment and decision-making skills
- Ability to maintain strong decision-making and focus during critical real-time operational incide
For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD $25.90 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.