Claims Advocate - Risk Management
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Oct 26, 2026. Uber scores A on the Alion truth index.
About the Role
As a Claims Advocate, you will investigate, manage, and review incidents to submit claims to our Insurance partners that occur throughout the region in connection with the Uber app. You will also work in collaboration with our cross-functional teams with a focus on timely routing and escalation of high severity claims. As a subject matter expert, you will assist with more complex and time sensitive inquiries with a #TripObsession mindset to deliver white-glove service. This role will be a hybrid onsite/work from home schedule, and will be set on a weekday (Monday-Friday) shifts. Are you ready to Uber On?!
What you will do?
Investigate and submit claims to insurance carriers by reviewing first notice of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy.
Demonstrate critical thinking while adhering to Uber established claims processes.
Apply existing knowledge to assist with higher complexity claims and insurance inquiries
Accurately respond to inquiries received from carriers and other third parties
Demonstrate #TripObsession and solid understanding of Uber’s insurance policies when communicating with all partners
Utilize strong written/electronic communication. Primary method of communication in the role is electronic.
Participate in process efficiency projects (local/international scope)
Basic Qualifications
Advanced English proficiency (highly necessary)
Advanced knowledge of Auto insurance coverages.
2+ years of auto claims management experience Or 1+ year bodily injury adjusting experience Or 2+ years of travel insurance claims experience.
Extraordinary attention to detail.
Proficiency with various computer operating systems.
Preferred qualifications
Experience with bodily injury claims handling in a major insurance carrier or broker.
Advanced written and verbal communication skills.
Ability to maintain quality in a fast-paced, high volume environment.
High degree of adaptability to meet changing business needs.
Ability to mentor members of the cross-functional teams and serve as an insurance and claims subject matter expert.
Demonstrated ability to enhance business process in the claims environment with a high degree of complexity.