Senior Account Manager, SMB, Uber Eats, UK

About the role and team

As a Senior Account Manager in our London team, you’ll work with SMB restaurant partners to grow their businesses on Uber Eats. You’ll own a portfolio of accounts, building relationships with restaurant owners and decision-makers and agreeing plans to improve sales and performance.

You’ll need to understand what matters to each partner, spot opportunities in their data and make a clear commercial case for your recommendations. Alongside growing your own portfolio, you’ll help the wider team improve how we work with restaurants across London.

What you’ll do

• Own the growth and retention of your portfolio, focusing your time on the accounts and opportunities where you can make the biggest difference.
• Build account plans with restaurant partners, agreeing clear priorities, actions and measures of success.
• Use sales, customer and operational data to understand performance and turn your findings into practical recommendations.
• Lead commercial negotiations and renewal discussions, finding agreements that work for both the partner and Uber Eats.
• Help partners grow through advertising, offers and other relevant platform tools, reviewing results to understand what’s working.
• Run regular business reviews with owners and senior stakeholders, addressing challenges directly and keeping agreed actions moving.
• Identify partners at risk of leaving and work with internal teams to resolve issues before they become bigger problems.
• Share successful approaches and local market insights with the team, helping improve how we manage accounts.

What you'll have

• At least three years’ experience in account management, sales, business development or a similar commercial role.
• A track record of growing and retaining a portfolio of accounts, with clear examples of the results you’ve delivered.
• Experience negotiating commercial terms, handling objections and gaining commitment from partners.
• Confidence working with data to understand a business problem and recommend a course of action.
• Strong relationship-building and communication skills, including experience working with business owners or senior decision-makers.
• The judgement to prioritise competing demands, work independently and follow through on commitments.
• Professional proficiency in written and spoken English; additional language skills are an advantage.

Preferred Qualifications

• Experience in restaurant delivery, hospitality or a marketplace business.
• Experience managing restaurant groups with multiple locations or partnerships involving several decision-makers.
• Familiarity with Salesforce and confidence using Google Sheets or Excel for analysis and reporting.
• Experience building joint business plans or measuring the return on advertising and promotional spend.
• Examples of improving account management processes or helping colleagues develop their approach.