Sr Account Manager, Eats Global (Sales Plan)

About the Role

The Global Delivery Partnerships team is looking for a sharp, highly-motivated individual to join our team which manages the largest global relationships in the restaurant vertical, such as Starbucks, RBI, McDonald’s, Subway & Yum! Brands.

As an Account Coordinator for Yum! Brands US, you will support the day-to-day operations of key merchant accounts by helping with onboarding, campaign execution, reporting, and operational tasks. You’ll work closely with Account Managers, Senior Account Coordinators, and Customer Success Managers to ensure our partners are set up for success and that internal teams stay aligned and informed.

This role is ideal for someone who is highly organized, detail-oriented, and eager to learn how large-scale partnerships operate within a fast-paced, data-driven environment.

What will you do:

• Merchant Onboarding & Maintenance: Drive onboarding of new locations and supporting existing locations to ensure stores are live, enabled, and accurately represented across internal systems.
• Operational Support: Monitor core operational metrics to help ensure merchants maintain strong operational health, escalating trends or issues to senior team members as needed.
• Reporting: Pull and maintain recurring operational and marketing reports on a daily, weekly, and monthly basis, ensuring data accuracy and timely distribution to the account team.
• Issue Resolution: Support the resolution of merchant questions or issues by coordinating with internal teams, tracking progress, and escalating when appropriate.
• Project & Administrative Support: Assist with tracking projects and deliverables, preparing meeting materials, documenting notes, and capturing clear next steps to keep teams aligned.

Basic Qualifications:

• 1-3 years of experience in operations, customer support, account coordination, or a related role.
• Bachelor’s degree in Business Administration, Economics, Finance, or a related field (or equivalent experience).
• Strong organizational skills and attention to detail.
• Clear and professional written and verbal communication skills.
• Proficiency in Google Workspace (Docs, Sheets, Slides).
• Comfortable working with data, reports, and internal tools.

Preferred Qualifications:

• Experience in a B2B, tech-enabled, or operations-focused environment.
• Familiarity with CRM tools such as Salesforce.
• Exposure to reporting or analytics tools (e.g., Tableau) is a plus.
• Strong collaboration skills and eagerness to learn and grow within the role.