Sr Operations & Logistics Manager

About the Role

As a member of the Taiwan Delivery Partner Operations team, you will own strategic initiatives that shape the end-to-end experience for Uber Eats Delivery Partners (DPs) in Taiwan.

The role spans DP loyalty, product experience, payments, funnel automation, competitor intelligence, and new earning opportunities. You will serve as a key bridge between the Taiwan business and regional product teams, translating local DP needs and market insights into scalable product and operational solutions.

You will work cross-functionally across Product, Operations, Legal, Policy, Finance, Tax, Ads, and external partners to take initiatives from strategy through execution.

What You Will Do

Delivery Partner Loyalty, Uber Eats Pro

• Own the strategy, execution, and continuous optimization of Uber Eats Pro, Taiwan's DP loyalty program.
• Drive program and product enhancements, benefit expansion, and engagement initiatives.
• Use data and DP insights to improve program performance, engagement, and retention.

Delivery Partner Product Experience

• Serve as the Taiwan DP product POC, partnering closely with regional and global teams on product rollouts, improvements, and roadmap priorities.
• Identify key DP pain points and translate local business, market, and regulatory needs into actionable product opportunities.
• Lead local product incident and outage management, coordinating across Product, Engineering, and Operations teams to assess impact, drive resolution, and ensure effective stakeholder communication.
• Drive local execution of key DP product initiatives, including payment features such as Instant Pay, ensuring operational readiness and a seamless DP experience.

Competitor Intelligence

• Own competitor intelligence across DP product experience, earnings, onboarding, loyalty, and engagement.
• Translate competitor and market insights into actionable recommendations for Taiwan's product and operational strategy.
• Identify emerging market trends and opportunities to strengthen Uber Eats' DP value proposition.

New Earning Opportunities

• Develop and scale new earning opportunities for DPs beyond delivery, including Delivery Bag Ads.
• Partner cross-functionally with Ads and other teams to incubate and launch new programs.
• Evaluate new opportunities based on DP value, business impact, operational feasibility, and scalability

Basic Qualifications

• Experience: 4+ years of experience in strategy & operations, program management, consulting, business operations, marketplace operations, or related fields.
• Program Management: Demonstrated experience leading complex cross-functional projects from strategy through execution.
• SQL & Data Analysis: Proficiency in SQL, with the ability to independently query, analyze, and interpret data to generate insights and support decision-making.
• Communication: Excellent written and verbal communication skills in both Mandarin and English, with the ability to influence stakeholders across functions.
• Execution: Highly organized, proactive, and able to independently manage multiple strategic initiatives in a fast-paced environment.
• Technology: Experience using AI tools to improve productivity and workflows.

Preferred Qualifications

• Experience in product operations, including working closely with Product and Engineering teams on product launches or improvements.
• Experience managing loyalty, rewards, membership, or customer engagement programs.
• Experience launching or scaling new products, strategic partnerships, or marketplace initiatives.
• Experience working across Product, Marketing, Legal, Finance, and Policy teams.
• Experience building business cases, defining program KPIs, and driving continuous optimization through experimentation and data.
• Passion for creating innovative products and programs that improve the experience of independent earners and marketplace participants.