Strategy & Operations Associate, Global Membership

The Strategy Associate, Global Membership will help drive member engagement and improve the member experience across Uber's global membership program, Uber One. This role will support the development and execution of strategies that increase member usage, deepen cross-platform engagement, and improve retention by consistently delivering value to members.

Depending on the team's needs, the role will focus on either Member Engagement or Member Experience, supporting initiatives that strengthen the overall membership proposition. The Strategy Associate will work closely with Product, Analytics, Marketing, Operations, and Regional teams to identify opportunities, develop solutions, and translate strategic priorities into measurable business outcomes.

Key Responsibilities

• Member Engagement: Support the development and execution of strategies that increase member frequency, engagement, and cross-platform adoption across the member lifecycle.
• Member Experience: Help identify and address sources of friction across the member journey, improving experience quality and supporting long-term retention.
• Benefits Strategy: Support the evaluation, optimization, and launch of membership benefits to improve member value, engagement, and retention.
• Strategy & Execution: Conduct analyses to identify growth opportunities, develop recommendations, and support the execution of strategic initiatives.
• Cross-Functional Collaboration: Partner with Product, Analytics, Marketing, Operations, and Regional teams to develop and implement scalable solutions.
• Performance Management: Help define, monitor, and report on key performance indicators, identifying opportunities to improve business outcomes.

Basic Qualifications

• 4+ years of experience in strategy, operations, consulting, analytics, technology, finance, or a related field.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong analytical and data-driven decision-making skills.
• SQL proficiency and experience with complex data analytics.

Preferred Qualifications

• Strong financial acumen, with an understanding of investment trade-offs and how to evaluate returns.
• High standards and a bias toward action, with the ability to navigate ambiguity, identify solutions, and drive execution.
• Effective team player with strong cross-functional collaboration skills.
• Experience in membership, subscription, loyalty, or consumer technology businesses.
• Experience translating complex analyses into actionable business recommendations.

For San Francisco, CA-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.