Assistant Relationship Manager – Team Lead

Main Responsibilities

The Team Leader Assistant Relationship Manager (TL ARM) role builds upon the existing responsibilities outlined in the job description by incorporating additional duties that reflect a higher level of expertise and leadership. They will have line management responsibilities over the Assistant Relationship Managers. Proactively seeks ways to improve the client experience and internal processes, aligning with the current responsibility of initiating projects to enhance existing processes and contributing ideas for improvements to the team and management. They act as a coach and mentor to junior staff and new joiners, providing training on the roll-out of new processes, which is an enhancement to the current role as mentoring and training are not explicitly mentioned.

The TL ARM also manages operational risk and supports less experienced colleagues, complementing the existing emphasis on adherence to regulatory requirements and standards under the GFSC, FCA and PRA. Additionally, they provide ad-hoc support for the Guernsey Branch Manager, reflecting their ability to support leadership, which is not explicitly mentioned in the current job description. The TL ARM proactively assists with ad-hoc project work, expanding the current responsibility of initiating projects to include broader contributions. Finally, they provide functional expertise to particularly complex processes, building on the existing requirement to maintain in-depth knowledge of the Bank’s products and service.

Role Duties

• Line management responsibilities over the Assistant Relationship Managers
• Take ownership of initiating projects to enhance existing processes and contribute ideas for improvements to the team and management, emphasising leadership in driving process enhancements
• Act as a mentor and coach to junior staff and new joiners, providing training on the roll out of new processes, which aligns with the role's seniority
• Provide functional expertise to particularly complex processes, building on the requirement to maintain in depth knowledge of the Bank’s products and services
• Take a leading role in managing operational risk and supporting less experienced colleagues, complementing the adherence to regulatory requirements and standards under the GFAC, FCA and PRA.
• Expand the role to include proactive assistance with broader project work, beyond the current scope of initiating projects
• Demonstrate advanced business development aptitude, identifying opportunities for business growth through existing client circumstances and supporting the Relationship Manager in revenue generation.
• Maintain excellent professional standards through training and development, staying updated with marketplace developments, and ensuring compliance with the Guernsey Financial Services Commission (GFSC) and Financial Conduct Authority’s (FCA) Individual Conduct Rules
• Exhibit high level competencies such as strategic awareness, planning, organizing, and relationship building, which are rated at the highest level in the document
• Build and maintain strong relationships with clients whilst handling day to day correspondence with them and their representatives
• Multi task and use effective time management skills to prioritise short terms tasks while simultaneously managing longer term projects. With the ability to work in a highly pressurised environment, whilst meeting both client and internal deadlines
• Handling data requests from clients and stakeholders within the firm
• Full ownership of cash management solutions
• Executing and ensuring settlement of client orders (FX, Cash, Equities, Fixed Income etc.)
• Processing client account opening from inception to completion, including gathering all necessary KYC and AML documentation
• Assisting with the completion of event driven and periodic reviews
• Preparing credit and loan requests including general administration of credit facilities
• Liaising with other UBP branches for cross booked accounts
• Diarise and prepare for client meetings with the Relationship Manager - liaise with portfolio managers, wealth planners and the credit team prior to coordinate attendance, where appropriate. Review past meeting notes, identify areas to discuss and if any information is required from the clients to update our records
• Assist the Relationship Manager with the preparation of Investment Suitability Reviews and Credit proposals for banker sign off, documenting client circumstances appropriately, with the ability to identify high risk and vulnerable clients and support them to required standard
• Keeping the Relationship Manager up to date with all client related information and delegating tasks accordingly
• Initiate projects to enhance existing processes and contribute ideas for improvements to the team and to management
• Support the Relationship Manager in revenue generation from existing and potential clients by identifying new opportunities, whilst at all times being mindful of, and adhering to the principles of Treating Customers Fairly. It is expected to fully understand the clients and their circumstances
• Act as a point of contact for Relationship Managers when they are away from the office or on annual leave
• Actively assisting the Relationship Manager in developing client relationships
• Maintain excellent professional standards through appropriate training and development, keeping up to date with developments in the marketplace
• Maintain in depth knowledge of the Bank’s products and services
• To adhere to the Bank’s Policies and Procedures and act in accordance with the regulatory requirements and standards under the Guernsey Financial Services Commission (GFSC), Financial Conduct Authority (FCA) and Prudential Conduct Authority (PRA). To comply with the principles, codes and practices for approved persons and the rules of the GFSC, FCA and PRA

Committee Membership

• None

Conduct Rules

This role is required to comply with the Financial Conduct Authority’s (FCA) Individual Conduct Rules, which are:

• To act with integrity;
• To act with due skill, care and diligence;
• To be open and cooperative with the FCA, PRA and other regulators;
• To pay due regard to the interests of customers and treat them fairly;
• To observe proper standards of market conduct; and
• To act to deliver good outcomes for retail customers.

Person Specification

Knowledge, Skills & Experience

Preferred Qualifications:

Possess a Commercial/Finance/banking-oriented qualification or equivalent experience

Skills and Knowledge:

• Experience of working as an assistant in private banking or in another client facing front office role

• Experience managing a team A good understanding of the private client industry and its products

• You understand and enjoy dealing with sophisticated private investors
• You are outgoing, client focused and understand what it means to deliver impeccable service
• You are a strong team player who is highly organised, logical in your approach, have an eye for detail, and you are able to handle many parallel tasks
• You are a self-starter who is able to identify and solve problems independently
• You are a good listener
• Strong business development aptitude with the ability to spot opportunities for business growth through existing client circumstances
• You have a natural passion to want to deliver a fantastic level of service

• You have good knowledge of Microsoft Office

• Excellent communications skills - written and verbal, additional languages are beneficial

• Completion of UBP Annual Compliance training programme

Competencies and Values Required Level

Shows the drive to perform and be successful4Persistent in following-up and through on issues3Upholds the legal, regulatory and ethical standard of the UBP Group4Good product knowledge4Knowledge of legal regulatory and industry requirements4Business Development4Communication - listening, written and verbal with clients4Influencing3Knowledge of Products and Services4Relationship Building - internal and external4Strategic & commercial awareness4Planning & organising4Ethics and values4Customer focus4

Explanation: 1: low level of competence / skill required, 2-3: average level of competence / skill required, 4-5: high level of competence skill required