AI Solutions Engineer II

University Operations:

The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

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The Opportunity:

UCF IT is looking to hire an AI Solutions Engineer II. This position partners with university departments and the AI acceleration and process improvement team to identify business needs, gather requirements, and design, prototype, build, and validate AI-enabled solutions on approved enterprise platforms. The role owns the early solution life cycle from discovery through initial build, testing, and transition to the appropriate AI development, application, or operational support teams.

Classification Title: Systems Engineer II

Responsibilities:

• Elicits, analyzes, prioritizes, and documents business, functional, data, integration, security, and operational requirements. Translates requirements into solution concepts, technical specifications, acceptance criteria, and build plans using approved AI, automation, integration, and low-code platforms. Creates solution designs, prototypes, workflow models, integration approaches, and data flow designs; performs hands-on configuration to prove feasibility; and validates designs with stakeholders and technical teams.
• Collaborates with academic, administrative, research, and technology departments to understand business objectives, challenges, and service needs. Facilitates discovery sessions, interviews, and workshops with process owners, subject matter experts, and technical teams, and documents current-state and future-state processes using process maps, workflows, use cases, and supporting narratives.
• Identifies inefficiencies, manual activities, control gaps, and opportunities to simplify or automate work. Recommends process and technology improvements that align with university priorities, policies, accessibility standards, and customer needs.
• Builds, configures, and implements initial AI, automation, workflow, integration, and reporting solutions in partnership with AI developers, application, data, infrastructure, cybersecurity, and identity management teams, and vendors. Serves as the customer-facing solution engineer from planning and design through testing and deployment readiness, tracking dependencies, decisions, risks, and issues across participating teams.
• Designs and implements assistants, agents, automations, integrations, and other AI-enabled capabilities with the AI development team and enterprise architects. Evaluates when AI, automation, low-code, integration, or process changes are appropriate; uses trusted data sources with proper access controls; addresses privacy, cybersecurity, accessibility, records management, and responsible AI requirements; and builds prototypes and proofs of concept that establish a clear path to production.
• Leads user acceptance testing, implementation readiness, documentation, knowledge transfer, training coordination, and formal transition of solutions to AI development, application, or operations teams for day-to-day support.
• Maintains solution documentation, process maps, requirement records, decision logs, and knowledge articles. Provides status updates, presentations, and recommendations to technical and nontechnical audiences; monitors implemented solutions and gathers feedback to drive refinement and adoption; and participates in standards development and communities of practice for enterprise AI and automation services.
• Other duties as assigned.

Minimum Qualifications:

Bachelor’s degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience gathering, analyzing, and documenting business, functional, technical, data, and integration requirements for enterprise technology, automation, or digital transformation initiatives.
• Experience facilitating discovery sessions, business process reviews, workshops, and stakeholder interviews, with the ability to document current-state and future-state workflows, process maps, use cases, and business requirements.
• Knowledge of AI, workflow automation, low-code/no-code platforms, system integrations, and digital process improvement methodologies, including the ability to evaluate and recommend technology-based solutions to business challenges.
• Experience designing, configuring, implementing, or supporting business applications, automation solutions, integrations, dashboards, or AI-enabled services in collaboration with technical and business stakeholders.
• Demonstrated ability to manage multiple projects or initiatives simultaneously, including coordinating testing activities, tracking risks and dependencies, facilitating issue resolution, and supporting implementation readiness and deployment efforts.
• Experience developing and delivering presentations, training materials, user documentation, knowledge articles, and executive-level recommendations for both technical and non-technical audiences.

Special Instructions to the Applicants:

Position requires a valid Class E driver’s license. The position may involve driving to various locations on and off campus to conduct University business.

The anticipated salary range for this position is $64,518 to $85,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Classification Title: Systems Engineer II

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email [email protected].

If an accommodation due to a disability is needed to apply for this position, please email [email protected].