Coordinator

Job Description - Coordinator

Job Purpose

To provide administrative and operational support to the Housekeeping team by coordinating manpower, preparing reports, maintaining records, supporting procurement, and ensuring smooth daily operations.

Key Responsibilities

1. Operational Coordination

• Coordinate daily housekeeping staff deployment and schedules.
• Ensure adequate manpower for daily operations, events, and special projects.
• Coordinate with supervisors to meet operational requirements.

2. Administration & Reporting

• Prepare daily, weekly, and monthly operational reports.
• Maintain staff attendance, leave, and overtime records.
• Update departmental trackers, KPIs, and documentation.

3. Procurement & Inventory

• Coordinate requests for cleaning materials, equipment, and consumables.
• Monitor stock levels and maintain inventory records.
• Follow up with suppliers and procurement teams on deliveries.
• Maintain equipment and asset records.

4. Operational Support

• Assist with event planning and manpower allocation.
• Coordinate staff training, inductions, and documentation.
• Follow up on customer requests and operational tasks.
• Assist in preparing SOPs and work instructions.

5. Compliance & Quality

• Ensure departmental records meet required standards.
• Support audits, inspections, and quality checks.
• Maintain Health & Safety and environmental records.
• Perform other duties as assigned.

Qualifications & Experience

• Degree in Hotel Management or an equivalent qualification.
• 3-4 years of experience in hotel operations, preferably in a 5-star hotel.
• Basic understanding of budgets and financial management.
• Knowledge of Microsoft Word, Excel, PowerPoint, and HR systems.
• Experience in housekeeping operations or coordination is preferred.

Key Skills

• Good organizational and time management skills
• Strong communication and coordination skills
• Leadership and team management
• Planning and problem-solving abilities
• Adaptability and flexibility
• Customer-focused approach
• Ability to work under pressure and meet deadlines

Working Environment

• 9-hour working day, including a 1-hour break.
• Flexibility to work across internal and external locations as required.
• Coordination with internal teams, suppliers, and business partners.

Key Competencies

• Planning and organization
• Leadership and teamwork
• Communication and collaboration
• Decision-making
• Time management
• Adaptability
• Customer service
• Performance management