Supervisor

Job Description - Supervisor

Job Purpose

To supervise housekeeping operations and ensure high standards of cleanliness, hygiene, service, and guest satisfaction. The role is responsible for managing the housekeeping team, coordinating daily activities, monitoring supplies, and supporting smooth operations during events and regular operations.

Key Responsibilities

1. Housekeeping Operations - 20%

• Supervise daily housekeeping activities and ensure assigned areas are clean and well maintained.
• Allocate work to team members and ensure tasks are completed on time.
• Follow up on complaints and outstanding issues.
• Conduct regular area inspections and provide feedback to staff.
• Ensure housekeeping stores are properly stocked and organized.
• Support operations during events and special activities.
• Assist senior team members when required.

2. Administration & Cost Control - 15%

• Monitor staff attendance, daily records, inventory, and key logs.
• Prepare basic event and operational cost reports.
• Monitor expenses and ensure activities are completed within the approved budget.
• Report any cost or operational issues to management.

3. Team Management - 15%

• Supervise and guide housekeeping staff to achieve good productivity.
• Support staff training and development.
• Address employee concerns and provide feedback to management.
• Monitor team performance and provide regular feedback.
• Report maintenance issues and required repairs.
• Encourage team members to suggest improvements.

4. Customer Service - 20%

• Ensure housekeeping standards support a positive guest experience.
• Respond quickly to customer requests and complaints.
• Monitor the performance of temporary staff and service partners.
• Take corrective action where required to improve service quality.
• Maintain good relationships with customers and other departments.

5. Quality, Health & Safety - 10%

• Follow company procedures and housekeeping standards.
• Ensure Health & Safety and quality requirements are followed.
• Support inspections and audits.
• Maintain required operational records.
• Promote continuous improvement within the team.

6. Communication & Professionalism - 5%

• Maintain a professional and well-groomed appearance.
• Communicate clearly in English with staff, departments, suppliers, contractors, and customers.
• Maintain good working relationships with internal and external stakeholders.

7. Teamwork & Professional Conduct - 5%

• Demonstrate reliability, integrity, and professionalism.
• Support teamwork and maintain a positive work environment.
• Use good judgment when handling operational issues.
• Maintain a customer-focused approach.

8. Continuous Development - 5%

• Take part in training and professional development.
• Support improvements to housekeeping processes and service standards.
• Take on additional responsibilities as the role develops.

9. Additional Duties - 5%

• Work outside normal hours, including weekends or holidays, when required by business needs.
• Perform other duties assigned by management.

Qualifications & Experience

• High school or Diploma qualification.
• 3-5 years of experience in a similar housekeeping supervisory role.
• Experience in hospitality, facilities, events, or a similar environment is preferred.
• Basic knowledge of Microsoft Word, Excel, PowerPoint, and HR/operations systems.
• Supervisory or cleaning industry training is an advantage.

Key Skills

• Team supervision and leadership
• Good communication skills
• Planning and organization
• Customer service
• Problem-solving
• Time management
• Attention to detail
• Ability to work under pressure
• Flexibility to work across different locations when required

Working Environment

• 9-hour working day, including a 1-hour break.
• May require work during weekends, holidays, or outside normal working hours.
• May require working at different locations based on business requirements.
• Regular interaction with internal teams, customers, suppliers, contractors, and service partners.

Key Competencies

• Leadership
• Planning and organization
• Communication
• Teamwork
• Customer focus
• Decision-making
• Adaptability and flexibility
• Performance management

Total Weightage: 100%