Billing Analyst

82473 - Billing Analyst

This Billing Analyst will report to the Billing and Agreements Manager and will work within the Finance directorate based in our Crawley office. You will be a Fixed Term contract employee (9 - 12 months)

You will attract a salary of £32,264 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 01/11/2026

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays.
• Reservist Leave - Additional 18 days full pay and 22 unpaid
• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose:

As the in-house expert on aspects of billing, who has strong analytical skills and enjoys working with numbers and complex data and scenarios, you will play a key role in managing the day-to-day activities that generate the bulk of UK Power Networks' £2 billion annual income and dealing with queries arising from those.

In this role, you will lead on:

• Prepare, raise, and issue invoices to electricity suppliers and Independent Distribution Network Operators (IDNOs), ensuring all invoice data and supporting information is accurate and complete.
• Allocate bank payments promptly and accurately, including identifying invoices being paid and allocating cross-company payments.
• Chase outstanding balances, including applying and managing penalties for non-payment.
• Maintain and update standing data with a high level of attention to detail to ensure alignment of billing data with industry systems.
• Analyse large datasets to support billing queries, dispute resolution, and investigation of data anomalies.
• Work across two billing engines as part of the Market-wide Half-Hourly Settlement (MHHS) transition, ensuring accuracy and consistency in a dual-system environment.
• Assess and resolve an increased volume of standing-data queries, driven by MHHS and the need to validate data across both billing platforms.
• Manage relationships with 220 electricity suppliers and IDNOs, acting as a primary point of contact for billing-related matters.
• Collaborate with senior management, providing information and insight to support decision-making.
• Collaborating with Pricing and Contract Management Teams, ensuring accuracy of account set-up.

• System testing, for industry led change and user driven enhancement
• Vendor engagement, working with system developers to identify and resolve system issues or required enhancements.

We ask that you have a strong eye for detail, confidence working with complex data, and the ability to communicate clearly with both external stakeholders and internal leadership. Your analytical capability and commitment to accuracy will help ensure billing is completed efficiently, correctly, and in line with regulatory expectations. The same diligence will need to be applied to system testing activities.

Skills & Qualifications

Essential

• Five GCSEs (A-C or 9-4)* or equivalent (including English and Mathematics).
• Strong numeracy and excellent attention to detail, with the ability to work accurately with large datasets.
• Clear written and verbal communication skills, able to present information confidently to all partners.

Desirable

• Experience in a commercial or financial environment is an advantage, but not essential.

Health & Safety Responsibilities:

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We may use AI-enabled tools to support elements of our recruitment process. These tools help us manage applications more efficiently and consistently, but they do not make hiring decisions. All recruitment decisions are made by trained employees using human judgement and oversight. We are committed to using AI responsibly, fairly and transparently, in line with our legal, regulatory and ethical obligations.

Your data will be hosted within a secure environment and will only be used by UK Power Networks for the purpose of which it is intended. The data is used only as an input to provide insights for the screening process and is not retained by the model or by UK Power Networks’ contractor, shared with the contractor’s other customers or with OpenAI, or used to train or improve AI models.

We are committed to safeguarding and promoting the welfare of children and young people. Where applicable, this role is subject to safer recruitment processes and robust pre-employment checks

If you have any queries in connection to this vacancy or your application, please contact us at [email protected] quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.