Connection Coordinator

Connection Coordinator

The Connection Coordinator will report directly to the Connection services Team Leaderand will work within Connections Services, Network Operations based in our Maidstone office. You will be a permanent employee.

You will attract a starting salary of £34,726 per annum and a bonus of 3%.

Progression to a higher salary scale is possible once full training and competencies are achieved.

Close Date: 27th October 2026

We also provide the following additional benefits

• 22 days annual Leave

• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

• Tenancy Loan Deposit scheme

• Tax efficient benefits: cycle to work scheme

• Season ticket loan

• Occupational Health support

• Switched On - scheme providing discount on hundreds of retailers products.

• Discounted access to sports and social clubs

• Employee Assistance Programme.

Job Purpose:

Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements up to 69kVA.

Dimensions:

Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work.

You will provide excellent service to customers, and providing quotations, booking site visits, processing payment, raising MPAN numbers and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job.

Principal Accountabilities:

• Develop great relationships with customers

• Receive and process the customer's initial enquiries

• Facilitate the booking of surveyor site visits

• Raise, issue and manage customer's quotations

• Process payments for customers

• Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work

• Liaise with both operatives and contractors to support with any site issues

• Help investigate customer complaints and escalate

• Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards

• To assist with any compliance or UAT projects

• To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities

What we are looking for:

• Excellent customer service experience

• Desire to develop and succeed

• Computer literate and use a variety of systems with fast and accurate keyboard skills

• Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team

• Initiative to resolve problems

• Educated to GCSE level or equivalent

Nature and Scope:

• The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance.

• The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers.

• The Connection Coordinator will report directly to the Connection services Team Leader

Knowledge, Skills, Qualifications and Experience:

Essential:

• An attitude for excellent customer service.
• Good telephone skills.
• Good level of PC literacy and use a variety of systems with fast and accurate keyboard skills.
• Team working - The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.
• And problem resolution.
• Flexible attitude to work and working hours.
• Work with other staff and other teams within UK Power Networks and external partners.
• Educated to GCSE level or equivalent

Desirable:

• Minimum of a C&G 2339 but not essential

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We’re committed to creating an inclusive workplace where everyone feels welcome, valued and able to be themselves. We encourage applications from people of all backgrounds, experiences and perspectives. If you meet the essential criteria and believe your skills, experience or transferable strengths could make you a great fit for the role, we’d love to hear from you. If you need any adjustments or support during the recruitment process, please let us know and we’ll be happy to help.

We may use AI-enabled tools to support elements of our recruitment process. These tools help us manage applications more efficiently and consistently, but they do not make hiring decisions. All recruitment decisions are made by trained employees using human judgement and oversight. We are committed to using AI responsibly, fairly and transparently, in line with our legal, regulatory and ethical obligations.

Your data will be hosted within a secure environment and will only be used by UK Power Networks for the purpose of which it is intended. The data is used only as an input to provide insights for the screening process and is not retained by the model or by UK Power Networks’ contractor, shared with the contractor’s other customers or with OpenAI, or used to train or improve AI models.

We are committed to safeguarding and promoting the welfare of children and young people. Where applicable, this role is subject to safer recruitment processes and robust pre-employment checks

If you have any queries in connection to this vacancy or your application, please contact us at [email protected] quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.