Associate Manager, Professional Services Consulting

You will be joining the Professional Services Consulting (PSC) job family of UKG Customer Experience (CX) workgroup for the new customer deployments of UKGR product and work with UKGR delivery teams and customers in the North America region.

This Associate Manager will lead a function or team of individual Solution Consultants responsible for delivering the UKG Ready product to end customers, and is also expected to contribute directly to implementation activities.

This individual is expected to drive a highly collaborative environment by understanding the business as a whole and providing technical and implementation guidance to meet project deliverables in a timely and efficient manner. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement.

Regarding the implementation activities, the person is expected to get trained in implementation activities of various UKG Ready modules and be able to support configuration activities and also participate in other project phases to be able to successfully support end-to-end implementation. This would eventually help the individual to effectively manage the team in the long term.

Responsibilities include:

• Engage with our clients directly or indirectly to understand their business needs regarding the implementation of various modules of the UKG Ready product.
• Leverage your knowledge and experience to consult on best practices and assist clients, directly or through an onsite person, in designing and building a solution that meets their needs.
• Utilize your technical aptitude to re-configure our software solution.
• Stay up to date on the latest product features and functionality.
• Work cross-functionally and among a team on new client implementation, upgrade, and change order projects.
• Provide technical leadership and guidance to the team to ensure projects are completed within expectations.
• Work with peers to assign projects based on skill, experience, and availability; clearly communicate task priorities, helping team members adjust workload as needed.
• Anticipate problems or situations that could affect the team or peers. Assess the potential impact on your own and others' work and develop and execute the best work solution.
• Track and monitor all team projects and engage as necessary to remove roadblocks and ensure successful project delivery.
• Create a collaborative environment within the direct business team and throughout the company.
• Encourage open and honest communication within the direct team as well as across the organization.
• Continually solicit feedback from team members, peers, and supervisors to find new or better ways to operate, improve efficiency, and/or develop themselves.
• Drive the business to continually improve processes and efficiencies. This includes practicing risk-taking as well as creating an environment where employees take risks.
• Proactively communicate relevant information to team members, peers, and superiors.
• Ensure all personal and team administrative tasks are completed timely and accurately.
• Ensure all personnel are following the established best practices and methodologies.

Qualifications:

• Experience working in a cloud company or having managed a product implementation team.
• BE/BTech/MCA degree and 10+ years of work experience, including experience of global implementations.
• HR/Payroll/HCM/WFM domain experience strongly preferred.
• Strong analytical skills with a track record of driving change and process improvements.
• Demonstrated ability to adapt to new technologies and changing environments.
• Demonstrated team leadership skills with the ability to work as part of a project team.
• Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization.
• Ability to work in a fixed business-required shift (3 PM IST to 12 AM IST).
• Ability to travel domestically or internationally as needed.

Skills

Configuration, Consulting, Dayforce, HCM, Implementation, Oracle HCM, Payroll, PeopleSoft, SuccessFactors, WFM, Workday