Scrum Master - FTC Until 30/4/27

The Commercial & Digital team is responsible for developing and growing UKTV’s revenue streams across sales, distribution, advertising and sponsorship, ventures and digital.

The Digital team are tasked with developing, evolving and implementing UKTV’s VoD and digital strategy covering U digital products and platforms, and partnerships.

The team consists of multi-disciplined, talented individuals across several different units: Curation, Product and Production & Development. We are tasked with developing a world-class BVOD service, as well as complementary digital products and partnerships to grow audiences and contribute to the long-term profitability of UKTV.

We’ve experienced rapid growth in VoD views in 2025, topping 460 million views last year, averaging 1.3 billion viewing minutes a month and almost 6 million registered users. We have ambitious plans to become a VoD destination: delivering new content, features, and functionality to U, our owned and operated VoD product, FAST channels and our pay platform partners.

This role will be working with 3 small squads, Roku and mobile Android and iOS/tvOS on the U VoD product, alongside other squads. You will be accountable for your squad’s effectiveness, organising and facilitating Scrum events, whilst promoting self-managing teams. Working as part of a high performing and talented cross functional team you will take on a servant leader mentality to remove impediments, eliminate obstacles and support the team to do their best work.

As we mature in our practices of Agile ways of working, this provides a great opportunity to continue to help shape how we work, continuing to grow our capabilities as a team to support the fast-paced growth of the product. Being data driven, having a growth mindset and strong focus on continuous improvement, not just across our product but also how we work as a team is critical.

What we would like you to bring to the role….key experience, knowledge, skills & personal qualities

Experience

• Demonstratable experience as a scrum master in digital, working on a direct-to-consumer product.
• Deep understanding of Scrum and Agile principles.
• Proven experience working across a mobile product (iOS/tvOS/Android) and / or Roku and an understanding of the end-to-end delivery.
• Experience working with contract developers who work remotely on varying days.
• Experience promoting a culture of accountability whilst fostering a safe environment for experimentation and learning.
• Ability to promote a culture of transparency, collaboration, and continuous improvement.
• Excellent communication and stakeholder management experience.
• Strong facilitation, coaching, and conflict-resolution experience.
• Challenging thoughts and ideas in a diplomatic manner to get to the right solution.
• Experience using data to drive decision making, specifically using velocity and burndown charts to provide the squad with the right data to improve effectiveness.

Knowledge

• Significant and demonstrable understanding of the Scrum Guide, to include principles and events.
• Understanding of the Agile Manifesto, including the values and principles.
• A clear grasp of the different Agile methodologies, with a focus on Scrum and Kanban.
• Proven knowledge of the software development life cycle.
• A confident technical understanding, such as version control, branching strategies and the principles of continuous integration and continuous deployment.
• Understanding of product backlog refinement and prioritisation (e.g. WSJF / MoSCoW)
• Basic knowledge of data privacy (e.g. GDPR) and software security.
• Knowledge of Agile metrics (e.g., velocity, burndown charts, cumulative flow diagrams) and how to use them to review team performance and identify trends and areas for improvement.
• Techniques for identifying, addressing, and removing impediments that block squad progress.
• Knowledge of risk management and strategies to minimise impact on squad performance.
• Techniques for building trust and psychological safety.
• Coaching techniques to guide teams and individuals toward self-organisation and continuous improvement.
• Proficiency and proven experience using Jira, Miro, planning poker tools and retro boards.

Skills & personal qualities

• Ability to build trust, transparency and facilitate a psychologically safe environment.
• A solution focused mindset.
• Strong relationship management skills.
• Analytical thinking, using data to inform your decisions.
• Ability to facilitate a healthy, collaborative environment.
• Champion Agile transformation, not just within the squad but in the wider business.
• Organised and proactive.
• Excellent communication skills.
• A strong commitment to continuous learning and personal development.

What you will get to work on….key outputs and responsibilities of the role

In this role you will be in three squads, Roku, iOS and Android (mobile) for the U VoD app, reporting into the Delivery Lead, where you will get to:

• Deliver major changes and key updates to the U product on mobile to align to our user needs and company strategy, meeting goals within agreed sprints.
• Work closely with several Product Owners in each squad to maintain and prioritise the product backlog, with alignment to the project goals.
• Act as a link between the development team and external stakeholders, communicating project status, risks and dependencies, as appropriate.
• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Act as a gatekeeper for the development team, shielding them from external disruptions.
• Facilitate a self-organising team, empowering ownerships of squad deliverables.
• Manage cross-team dependencies and co-ordinate as appropriate when working on larger, cross department projects.
• Remove impediments and blockers to ensure smooth delivery of sprint goals.
• Enhance team effectiveness through improved collaboration, transparency, increased adoption of Agile processes.
• Promote and coach the squad on Agile values, principles, and practices, to maximise productivity and champion these learnings across the wider business.
• Track and report on sprint progress, using metrics to include velocity, burndown charts and cycle time to surface trends.
• Encourage a test and learn mentality.
• Promote a culture of learning, utilising internal resources and facilitate workshops.
• Build an environment of trust and transparent communication.

Diversity & Inclusion Commitment

At UKTV, our inclusion vision is to truly represent society in our workforce and on-screen, and create a culture of fairness and respect where we champion difference so that every person feels included and empowered to do their best work. We are committed to ensuring a level playing field at UKTV where all employees and job applicants are given equal opportunity, and that we have diverse voices at the table in everything we do. We welcome applications from everyone and we want UKTV to be a place where you can be your authentic self, give your best and develop your career free from discrimination of any kind.