(Senior) Sales Process Specialist

Works independently to manage and continuously improve sales processes and commercial operations that support business growth and customer experience. Provides advanced operational support across the sales lifecycle, including quotation and order processing, sales data management and reporting, account and project support, and cross-functional issue resolution. Partners closely with Sales, Finance, Delivery, Marketing, and other stakeholders to ensure accurate data, timely execution, effective follow-up, and continuous process improvement.

• • Manage and support end-to-end sales process and commercial operational activities across pre-sale and post-sale stages with a high degree of independence.
  • Support quotation development, quote revisions, order processing, change orders, project setup and ownership requests, and other sales operational activities.
  • Maintain accurate and timely sales, order, customer, and account data in Salesforce, Power BI and other internal systems, supporting business visibility and decision-making.
  • Monitor sales and operational performance, prepare periodic reports and summaries, identify gaps or exceptions, and provide actionable information to sales management and stakeholders.
  • Coordinate with Sales, Finance, Delivery, Marketing, and other internal teams to resolve account, credit, billing, payment, project, and customer-related issues.
  • Proactively track and follow up on operational requests to ensure timely execution and minimize delays impacting orders, project initiation, billing, or customer experience.
  • Support sales teams with non-direct selling activities, allowing sales professionals to focus on customer engagement, pipeline development, and business growth.
  • Support customer inquiries and coordinate with appropriate UL personnel to ensure clear communication and timely resolution.
  • Support key account and customer-related activities, including coordination of fee, project, account, and service-related requests as appropriate.
  • Support sales and marketing initiatives, including webinars, customer meetings, events, lead management, customer re-engagement, and other commercial activities as required.
  • Build effective cross-functional relationships and proactively engage internal stakeholders to anticipate issues and facilitate solutions.
  • Identify opportunities to improve sales processes, workflows, reporting, data quality, and operational efficiency, and support implementation of improvements.
  • Provide process knowledge and guidance to sales team members and other stakeholders on established sales processes, tools, and operational requirements.
  • May lead or coordinate specific operational activities, projects, or process improvement initiatives, but is not a people supervisor.
  • Work independently with limited guidance, exercising judgment in resolving non-routine and complex sales process and operational issues.
  • Perform other duties as directed.

• • Bachelor’s degree or equivalent relevant work experience preferred.
  • 6+ years of relevant experience in sales operations, sales support, commercial operations, or related functions.
  • Strong understanding of sales processes, order management, and commercial operations, with the ability to independently manage non-routine operational issues.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), CRM systems, and sales reporting tools; experience with Salesforce and Power BI is preferred.
  • Experience managing sales data, reporting, internal systems, and operational workflows with strong attention to accuracy and data integrity.
  • Demonstrated ability to coordinate across Sales, Finance, Marketing, Delivery, and other cross-functional teams to drive issue resolution and timely execution.
  • Strong analytical, problem-solving, organizational, and communication skills.
  • Ability to prioritize multiple requests, manage deadlines, and work independently with limited guidance.
  • Customer-focused mindset with the ability to effectively support both internal stakeholders and external customers.
  • Strong written and verbal English communication skills are required, with the ability to effectively collaborate with cross-functional teams across the Asia Pacific region.
  • Knowledge of UL products, services, and applicable sales processes is preferred.