Abuse & Compliance Manager

About UltaHost And Job Overview

UltaHost, a global hosting provider serving thousands of customers worldwide, is seeking an experienced Abuse & Compliance Manager to strengthen and lead our abuse handling and regulatory compliance operations.

This role is critical in safeguarding our infrastructure, ensuring legal adherence, and maintaining a secure and trustworthy hosting environment. You will manage abuse investigations, legal requests, and communication with both customers and official authorities.

Key Responsibilities

• Review, investigate, and resolve all abuse reports including phishing, spam, malware, botnet activity, port scanning, DDoS attacks, and illegal content
• Process and respond to DMCA takedown requests, copyright complaints, and inquiries from law enforcement in accordance with company policies and legal requirements
• Handle requests, investigations, and inquiries issued by official authorities (such as regulatory bodies, courts, and law enforcement agencies) and ensure timely, accurate, and complete responses
• Collaborate with system administrators and security teams to mitigate abusive activity and secure compromised services
• Analyze recurring or critical abuse patterns, document findings, and escalate them to management when necessary
• Communicate clearly, professionally, and objectively with customers regarding abuse investigations and required actions
• Continuously monitor IP reputation and blacklist status, coordinating with internal teams to maintain clean and trusted network ranges
• Ensure all actions, decisions, and communications are properly documented in compliance with legal, regulatory, and internal audit standards
• Contribute to the development and improvement of abuse-handling workflows, internal guidelines, and response templates
• Provide support during internal and external audits, regulatory assessments, and compliance reviews

Requirements

• 4+ years of experience in abuse handling, hosting support, cybersecurity operations, or a related field
• Strong understanding of abuse types specific to hosting environments (VPS, Dedicated, Shared Hosting, etc.)
• Expertise in identifying and analyzing phishing, spam, malware, botnet behavior, DDoS indicators, and scanning activity
• Knowledge of DMCA regulations, data protection laws, and international compliance frameworks (GDPR, CCPA, etc.)
• Proficiency in email header analysis, WHOIS lookups, IP log investigation, and abuse management tools
• Excellent written English communication and documentation skills
• Ability to work independently, stay objective during sensitive cases, and thrive under pressure

Nice to Have

• Experience with abuse automation platforms (AbuseHQ, Abuse.io, WHMCS-based tools, etc.)
• Basic Linux command-line and networking knowledge
• Familiarity with ticketing systems and internal case management platforms
• Background in security operations, Trust & Safety, or compliance/legal processes