Comfort Advisor

Build Trust. Deliver Solutions. Change Lives.

At Ultimate Heating, Air & Plumbing, we've spent over 20 years building a reputation for exceptional customer service, quality workmanship, and trusted home comfort solutions throughout the Treasure Valley-and we're continuing to grow.

We're looking for a Comfort Advisor who is passionate about helping homeowners, building lasting relationships, and providing customized HVAC solutions that improve comfort, efficiency, and peace of mind.

This role is critical to our success-you'll serve as a trusted advisor, educating homeowners, recommending the right solutions, and delivering an outstanding customer experience from consultation to close.

If you're driven, customer-focused, and motivated by unlimited earning potential, this is your opportunity to join a high-performing team.

What You'll Get

Compensation & Benefits:

Pay: $20.00 - $25.00 per hour during training

• Uncapped commission opportunities
• Performance bonuses, incentives, and SPIFFs
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Employee Assistance Program
• Life Insurance

Tools & Support:

• Company vehicle
• Company phone and tablet
• ServiceTitan software
• Company-provided uniforms
• Dedicated parts department
• Fully stocked warehouse and field support

Growth & Development:

• In-house HVAC training programs
• Sales coaching and ride-alongs
• Leadership development opportunities
• Nexstar Network leadership training
• Ongoing product and sales education
• Personal and professional development resources

Career Growth:

• Senior Comfort Advisor
• Sales Trainer
• Sales Manager
• Retail Sales Leadership
• Operations Leadership

Team & Culture:

• Strong team environment focused on performance and accountability
• Company events, celebrations, and holiday parties
• Frequent team meals and recognition events
• Professional, clean work environment
• Year-round work and career stability
• Collaborative marketing and leadership support

The Role (What You'll Own)

This is more than selling HVAC systems-it's about helping homeowners make informed decisions that improve their comfort, safety, and quality of life.

You will:

• Conduct professional in-home comfort consultations
• Evaluate customer needs and recommend customized HVAC solutions
• Build trust through education, honesty, and professionalism
• Deliver an exceptional customer experience from consultation through installation

Key Responsibilities

Sales & Customer Experience:

• Conduct in-home consultations to evaluate homeowners' comfort needs
• Recommend HVAC systems, indoor air quality products, and comfort solutions
• Present financing options and explain available programs
• Build trust through honest recommendations and exceptional communication
• Deliver a five-star customer experience throughout the sales process
• Follow up with customers to ensure satisfaction and answer questions

Performance & Accountability:

• Achieve individual sales goals while maintaining company standards
• Accurately prepare proposals, estimates, and sales documentation
• Maintain organized customer records using ServiceTitan
• Manage time effectively and maximize appointment opportunities
• Continuously improve through coaching, training, and performance feedback

Standards & Consistency:

• Represent Ultimate Heating, Air & Plumbing professionally at all times
• Maintain product knowledge on HVAC systems, accessories, and financing options
• Follow all company sales processes and procedures
• Maintain accurate documentation and customer communication
• Uphold company values with honesty and integrity

Team Collaboration:

• Work closely with Install Managers, Service Technicians, Dispatch, and Customer Service
• Communicate effectively with leadership and support teams
• Assist in achieving department and company goals
• Contribute to a positive, high-performing team culture

What We're Looking For

• 24+ years old with a valid driver's license and insurable driving record
• Ability to pass a background check and pre-employment drug screen (including marijuana)
• Previous sales experience, preferably in HVAC or home services
• Strong communication, presentation, and relationship-building skills
• Customer-focused with a consultative sales approach
• Ability to manage multiple appointments and prioritize effectively
• Self-motivated with strong organizational and time management skills
• Comfortable using technology, tablets, and CRM software

Preferred Qualifications:

• 2+ years of Comfort Advisor experience
• 3+ years of HVAC industry experience
• Experience using ServiceTitan
• Knowledge of residential HVAC systems and indoor air quality products
• Experience presenting financing options
• Proven track record of meeting or exceeding sales goals

Important:

This is a customer-facing sales position-professionalism, communication, and relationship-building are essential.

You will be expected to provide homeowners with honest recommendations, educate them on available options, and deliver an exceptional customer experience while achieving performance goals.

Success in this role comes from integrity, accountability, consistency, and a genuine desire to help customers.

Experience:

• Comfort Advisor: 2+ years (Required)
• HVAC Industry: 3+ years (Preferred)

License/Certification:

• Valid Driver's License (Required)

Benefits:

• 401(k)
• 401(k) Company Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Company Vehicle
• Company Phone
• Tablet/iPad
• ServiceTitan Software
• Employee Assistance Program
• Professional Development Assistance
• Nexstar Leadership Training
• Tool Purchase Program
• Uniform Program
• Gas Card
• Year-Round Work
• Performance Bonuses
• SPIFFs & Sales Incentives

Work Location: In person